Intake Manager

Are you passionate about the field of mental health and making a positive impact in the lives of children and families? Do you excel in creating welcoming and supportive environments? If so, Mala Child and Family Institute invites you to join our team as a part-time Intake Coordinator.

Position Overview:
This is a Full-Time opportunity.

Position Overview

Mala Child & Family Institute is seeking a knowledgeable and compassionate Intake Manager to lead and oversee our intake operations. This role plays a vital part in ensuring timely access to care, supporting clinical decision-making, and creating a seamless experience for children and families entering services.

The Intake Manager will work closely with licensed clinicians, provide oversight of the intake team, and help ensure appropriate clinical placement based on presenting needs, acuity, and service availability.

Key Responsibilities

Clinical Intake & Assessment Support

• Oversee and support the intake process, including initial screenings and coordination of comprehensive assessments
• Collaborate with clinical staff to determine the appropriate level of care and service recommendations
• Review referral information to ensure appropriate clinical matching and prioritization based on need and risk

Team Leadership & Supervision

• Supervise intake coordinators and support staff, providing ongoing training and guidance
• Ensure staff follow clinical protocols, documentation standards, and ethical guidelines
• Partner with clinical leadership to maintain quality and consistency in intake practices

Care Coordination & Clinical Collaboration

• Serve as a liaison between clients, families, and clinical providers
• Coordinate assignments of new clients to clinicians based on specialty, availability, and client needs
• Participate in case consultations and team meetings as needed

Compliance & Documentation

• Ensure accurate, timely, and clinically appropriate documentation
• Maintain compliance with HIPAA, licensing standards, and payer requirements
• Monitor intake data, including referral trends, wait times, and service access

Client Experience

• Ensure a welcoming, trauma-informed, and culturally responsive intake experience
• Address client concerns and barriers to accessing care

Qualifications

• Bachelor’s degree; preferred (Social Work, Counseling, Psychology, or related field)
• 3+ years of experience in behavioral health intake, admissions, or clinical coordination
• Strong understanding of mental health diagnoses, levels of care, and treatment modalities
• Previous supervisory or leadership experience preferred
• Excellent organizational, communication, and clinical judgment skills

Preferred Qualifications

• Experience working with children, adolescents, and families
• Familiarity with insurance verification, prior authorizations, and medical necessity criteria

Compensation & Benefits

• Competitive salary based on experience
• Health, dental, and vision benefits (if applicable)
• Paid time off and holidays
• Opportunities for professional development and advancement

About Us

Mala Child & Family Institute is committed to providing high-quality, compassionate behavioral health services to children and families. Our team works collaboratively to ensure clients receive the right care at the right time in a supportive and inclusive environment.

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Life insurance
• Paid time off
• Professional development assistance

Work Location: In person