Intake Specialist

The Intake Coordinator is responsible for managing the intake, screening, and enrollment process for guests accessing services at a day center and low-barrier congregate shelter. This role serves as a primary point of entry, ensuring that all intakes are completed accurately, efficiently, and in alignment with program eligibility, capacity, and safety protocols. This position plays a critical role in creating a welcoming and organized environment, supporting access to services, and maintaining accurate documentation to support high-quality care and coordination. We refer to the unhoused adults we serve as “guests”.

Key Responsibilities

Intake & Screening

• Conduct intakes and screenings in a respectful, trauma-informed manner
• Collect and verify demographic, eligibility, and program-specific information
• Determine appropriate placement based on eligibility, capacity, and guest needs
• Explain program expectations, schedules, services, and guidelines
• Obtain required consents, releases, and documentation

Guest Access & Flow Coordination

• Manage daily intake flow to ensure fair and orderly access to services
• Coordinate admissions, waitlists, and referrals
• Serve as a primary point of contact for guests seeking services
• Communicate decisions clearly, respectfully, and consistently

Documentation & Data Management

• Enter and maintain accurate intake data in HMIS and/or other systems
• Ensure all documentation is complete, organized, and compliant with standards
• Maintain confidentiality in accordance with HIPAA and agency policies
• Create guest identification cards as needed
• Participate in data quality reviews and audits

Collaboration & Referrals

• Coordinate with Guest Services, Case Management, Peer Support, Clinical, and Operations teams
• Provide referrals to internal programs or external resources when needed
• Support warm handoffs to case management and other services

Safety & Program Standards

• Identify and report safety concerns or behavioral risks
• Follow established protocols for escalation and incident response
• Maintain professional boundaries and model respectful communication
• Support a calm, safe, and welcoming intake environment

Professional Responsibilities

• Participate in team meetings and trainings
• Follow all organizational policies, procedures, and ethical standards
• Communicate effectively with other staff, case management and leadership team
• Other duties as assigned

Required Qualifications

• High school diploma or equivalent
• At least one (1) year of experience in a human services field
• Strong interpersonal, communication, and organizational skills
• Ability to work respectfully with adults experiencing homelessness
• Basic computer and data entry skills
• Ability to manage high-volume, fast-paced environments
• HMIS certification
• Requires sitting, standing, and moving throughout the facility

The Successful Candidate:   

• Must maintain a drug-free status (including THC) and be willing to submit to pre-employment and random drug and alcohol screenings in accordance with organizational policy and applicable law 
• Demonstrates strong alignment with Advance Pathway’s mission and vision, and a commitment to serving individuals experiencing homelessness 
• Dedicated to professional development and self-awareness 
• Familiar with trauma-informed and empowerment models 
• Strong time management and organizational skills
• Excellent written and verbal communication
• Able to work independently with minimal supervision in a changing environment 

Benefits  

• Salary dependent on experience, beginning at $25/hour 
• Paid time off plan begins at 2-weeks (10 days) per year.   
• Sick time is accrued at a rate of 1 hour per every 30 hours worked 
• 403(b) Retirement Savings plan with an employer match of 3% with a vesting schedule.    
• 10 paid Holidays.   
• Comprehensive Medical, Vision, and Dental Insurance coverage.

Pay: From $25.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have your COHMIS certification?

Work Location: In person