Intake Specialist - Bilingual

Description:

Hiring Company Description:

Since 1993, the attorneys of Isaacs & Isaacs have fought for injured victims in the states of Kentucky, Indiana, and Ohio. With over $2 BILLION collected for clients, Darryl Isaacs and the Isaacs team continue to call out big insurance companies, businesses, and individuals looking to make money off from victims injured in car crashes, truck accidents, commercial vehicles accidents, and wrongful death cases. We cannot undo the incident, but we can do everything in our power to make people whole in the eyes of the law by demanding justice and fair compensation.

The Opportunity:

Our Intake department is the first point of contact for potential clients. The Intake Representative responds to questions from potential candidates, listens to, gathers and documents all relevant information. This role requires the ability to be empathetic and understanding while letting potential clients know how the firm can meet their needs.

As an Intake Specialist in our Call Center, you will have the opportunity to engage and sign clients in the areas of wrongful death, TBI, catastrophic injury, workplace retaliation and harassment, unpaid wages, and wrongful termination.

Key Responsibilities Include:

• Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard.
• Work with the firm’s intake management team to determine viability of potential cases.
• Be a closer, someone who can entice clients and relate to them and encourage them to sign on with our firm.
• Build relationships with potential clients and vendors.
• Deliver customized, targeted sales strategies to ensure monthly goals are met.
• Update the firm’s database in a timely manner with accurate data.
• Upload and share pertinent documents appropriately.

Requirements:

• Minimum of two years’ experience in sales, customer service, or call center.
• Bilingual English/Spanish is required.
• Strong organizational, written, and verbal communication skills required, including the ability to be empathetic yet persuasive.
• Ability to multi-task and type at least 40 wpm while speaking with potential clients.
• Competitive and motivated to surpass set goals.
• Ability to work weekends, evenings, overtime, holidays, and on-call as necessary.
• High School Diploma or GED.
• Must have home office set up for HIPPA compliance.

Benefits:

• Medical Insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Health savings account (with bi-weekly employer contribution)
• Group Life and AD&D insurance (employee, spouse, child(ren) employer paid)
• Voluntary Life (employee, spouse, child(ren) employee paid)
• STD & LTD (employer paid)
• Referral Bonus Program
• 401(k)
• 401(k) matching

Isaacs and Isaacs Personal Injury Lawyers is an Equal Opportunity Employer dedicated to workforce diversity and committed to providing equal opportunity in all areas of employment.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.