Intake Specialist - Bilingual English/Spanish

Looking for an Intake Specialist - Bilingual English/Spanish with Gladiator Skills!

Title: Intake Specialist - Bilingual English/Spanish

Hours: Full-time position

Schedule: Monday through Friday from 8:00 am to 5:00 pm

Salary: Depends on your level of skill and experience
We’re not looking for a telephone operator. We’re looking for someone exceptional.

We’re searching for an individual who feels that helping injury victims get back on their feet after an accident is a worthwhile thing to do and that playing a critical role in that process would drive them to excel. We’re looking for someone who would fit right in with a culture of smart, funny, caring people who care as much about each other as for the work they do.

You’ll know you’re a good fit if…

• You enjoy being part of a team that’s working toward a common goal.
• You have a healthy sense of humor.
• You believe everyone deserves respect, regardless of their race, religion, sexual orientation, or level of income.
• You are looking for a job that lets you go home every day knowing you've made a positive difference in the lives of others.
• You’re interested in the law and in being part of a team that helps victims gain justice.
• You’re someone who likes learning and wants to grow personally and professionally.
• You want a boss that listens and helps you learn and grow.
• You’re looking for a job that you’ll never want to leave.
• You’re looking for a role that will allow you to change lives.

We’ll know you’re a good fit if…

• You have at least one year of experience working in the legal profession.
• You have at least one year of experience with clerical/administrative work.
• You have a knack for organization, details, and meeting deadlines.
• You have the judgement required to prioritize tasks and juggle multiple things at once.
• You’re a self-starter who’s likely to take personal initiative to get things done.
• You’re skilled at working independently but recognize when to seek help.
• You've got good verbal and written communication skills.
• You can adapt to change and function in a fast-paced environment.
• You’re skilled in Microsoft Office products and eager to learn new and updated software as it comes out.
• You follow the rules because you understand that following policies and procedures keeps our work successful and our culture intact.

What would I be doing every day?

Our Legal Intake Gladiators report to the Intake Director and perform in a fast-paced environment with layered job responsibilities that include both legal and administrative tasks. Day-to-day duties include, but are not limited to, the following:

• Greeting Potential New Clients over the phone.
• Inputting data in order to identify qualifying cases.
• Working with the Intake Director to send correspondence to non-qualifying leads.
• Scheduling of meetings with the appropriate teams for new clients.
• Sending electronic sign up packets when necessary.
• Reviewing, scanning, saving, and organizing important documents related to cases.
• Entering notes and other data into the case management software.
• Monitoring and following up with new clients to ensure they complete their sign-up packets.
• Managing and overseeing new client email and working with them to get the information required to get their cases opened.

What We're Offering

• Competitive pay and annual performance reviews.
• Medical, dental, vision, and life insurance fully paid for by us.
• Stipend paid for a monthly gym membership.
• Generous paid time off plus an additional 10 to 11 holiday days off annually.
• Flexible workday start and stop times.
• Flex time during the week.
• Free snacks and soft drinks provided each week.
• Staff events and activities like Cookouts, Taco Tuesday, Holiday Celebrations, Family Bowling, Cornhole Tournaments, days where we buy everyone lunch just because we think they're awesome, and more. These are just a few of the things we do.
• Spirit Day where we spend an entire day showing our appreciation for staff with gifts and events.
• Employee assistance program (EAP).

Why You Should Want to Join Rocky’s Team?

There are so many reasons. Here are a few:

• Rocky McElhaney Law Firm is an amazing place to work, and we’ve got the awards to prove it: Nashville Business Journal’s Best Places to Work since 2013.
• We offer the best incentives and benefits available including generous vacation time, premier health insurance plans, staff appreciation events, ergonomic office equipment, stipend paid for gym membership, and more.
• Our employees always come first. We know our employees are the key to our success. We’re dedicated to maintaining a team that is valued, trusted, and fully supported, and we work hard meet their needs as they arise.

Please note that if considered for the position, a background check will be required for employment.

More about Rocky McElhaney Law Firm’s Culture

We have high standards when it comes to the quality of our work, but we value and reward those who work smarter, not longer. We prize staff who are both teachers and learners, regardless of their age or job title. We’re hard hitters when it comes to fighting for our clients and compassionate and loyal in our relationships with each other. We like to have fun and make sure our team has opportunities to do just that. We encourage healthy lifestyles and provide our staff with ways to maintain them. We’re flexible and adaptive and strive to maintain a culture of happy, challenged, and fulfilled human beings.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person