Intake Specialist/Legal Assistant, Bilingual Spanish (Preferred)

Summary

As an Intake Specialist/Legal Assistant, you will be instrumental in supporting our law office by managing the incoming calls, greeting guests, providing seniors with excellent customer care, performing multiple duties with precision, and demonstrating attention to detail. This role, preferably bilingual in English/Spanish requires strong legal administrative experience and proficiency in Microsoft Outlook and Word. Your core skills in document review and electronic case management, along with knowledge in areas such as estate planning and public entitlements, will enhance our team's efficiency. We expect you to deliver exceptional customer service while maintaining organizational excellence in a dynamic legal environment.

Responsibilities include managing a high volume of incoming calls and online requests for information; scheduling appointments and providing reminders to clients; greeting and assisting clients in person; gathering demographic and contact information; assessing clients’ legal issues to discern area(s) of law and attorney assignments; effectively utilizing a case management system for entering client information, opening digital and physical case files, entering accurate legal codes and case notes; organizing, compiling, and scanning documents into client case files; providing notarization of documents, if certified; and if bilingual, providing proficient translating and interpreting, including legal concepts and terms in both languages.

The ideal candidate should have a minimum of two years of professional office customer service. Experience with nonprofit customer care, legal case management, and/or Spanish translation, is a plus. Key attributes for this position are: efficiency with a multi-line phone system, proficiency in Microsoft applications including Word and Outlook, competency with case management software, effective listening and communication, and an eagerness to engage with the senior community.

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Wellness program

Application Question(s):

• What interests you about working in a nonprofit law firm

Experience:

• telephone customer service: 2 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Las Vegas, NV 89117 (Preferred)

Work Location: In person