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Intake Technician
JOB
The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Why join the City of Oakland's Police Department? As an Intake Technician, you will be working with members of the public to process misconduct allegations against members of the Oakland Police Department. We work to ensure that police services are delivered to community members in a respectful, ethical, constitutional, and honest manner. The Internal Affairs Bureau strives to maintain the community’s trust and confidence in our policing services and as a public agency.We are looking for someone who is: A Composed Advocate. You will be professional at all times and passionate about helping the community, regardless of the complainant’s demeanor during interviews.A Collaborative Team Player. You will be working in a team environment with other professional staff members within the office. A Conflict Resolver. You will find reasonable solutions to conflicts regarding assigned cases. A Self-Sufficient Executor. You will be capable of working independently and not solely relying on the constant direction of a supervisor. Flexible. You will demonstrate a willingness to work long hours at times and occasionally on your regular days off when assigned to special assignments. What you will be typically responsible for: Receiving and processing complaints regarding alleged violations of the Oakland Police Department’s policies. Complaints may be received by telephone, in person, email, or written correspondence.Assisting community members seeking information and resources available from the City of Oakland. Conducting interviews with community members to document their concerns. Attaining, collaborating, and processing data provided by the complainant. Composing electronic and hard copy case files documenting allegations and service complaints.Maintaining and managing computer programs and files containing confidential records and reports. Maintaining accurate and up-to-date information in a database and/or physical file.Read the complete job description by clicking this link. *Click on the link below to see a video on what it's like to work for the City of Oakland!Working for the City of OaklandA few reasons you might love this job: Your job provides a service to the community and allows a voice to express their concerns. You will have an opportunity to explain certain criteria and methodology to the Oakland Police Department’s response to calls for service and investigative procedures. You will gain enhanced knowledge of local government procedures. You will assist with oversight of police misconduct. A few challenges you might face in this job: You will be required to view video footage that may contain sensitive material, the use of police force, distressing behavior, and explicit language. You may need to conduct interviews with irate community members who use undesirable language. You will need to adhere to strict deadlines when processing and completing assigned case files. You will need to learn and become proficient with the database systems utilized by the Oakland Police Department. Competencies Required: Adaptability: Responding positively to change and modifying behavior as the situation requiresAnalyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative dataAttention to Detail: Focusing on the details of work content, work steps, and final work productsCritical Thinking: Analytically and logically evaluating information, propositions, and claimsCustomer Focus: Attending to the needs and expectations of customersDisplaying Ownership and Accountability: Holding self and others accountable for measurable, high-quality, timely, and cost-effective results.Fact Finding: Obtaining facts and data pertaining to an issue or questionListening: Fully comprehending spoken communicationOral Communication: Engaging effectively in dialogueProfessional & Technical Expertise: Applying technical subject matter to the jobTeamwork: Collaborating with others to achieve shared goalsUsing Technology: Working with electronic hardware and software applicationsWriting: Communicating effectively in writing
SUPPLEMENTAL INFORMATION
The Recruitment Process: The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position. Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas. Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications.In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final.For this recruitment, all qualified applicants will be invited to take an online multiple-choice test (weighted 100%). You will have 7 days to complete the test once the link is sent to your email. This is tentatively planned to launch during the week of June 1st.Candidates requesting reasonable accommodations for the examination process must request accommodations no later than one week before they are scheduled to take the exam; otherwise, it may not be possible to arrange accommodations for the selection process. Please complete the Request for Reasonable Accommodation in Testing form by clicking on this link or by copying and pasting the link into your browser to open it: https://cao-94612.s3.amazonaws.com/documents/Request-for-Reasonable-Accommodation-in-Testing-2.9.22-Fillable.pdfCandidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you are applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass.The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.What’s in it for you?Work/Life Balance: 37.5 hour work weeks15 paid holidays Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of serviceRetirement: CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans Dental: Delta Dental full premium for employees and eligible dependents Vision: VSP full premium for employees and eligible dependents Sick leave: Employees accrue 12 days per yearDeferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)planOther benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training.*Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found here: Working for Oakland | City of Oakland, CAApplicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list.Disaster Service WorkersAll employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.How to ApplyApply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: https://www.governmentjobs.com/careers/oaklandcaIf you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 10:00 a.m. to 4:00 p.m.). Our online application system is provided by GovernmentJobs. If you have problems while applying online, please contact GovernmentJobsLive Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Will Sun, Human Resource Analyst, at wsun@oaklandca.gov.
The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Why join the City of Oakland's Police Department? As an Intake Technician, you will be working with members of the public to process misconduct allegations against members of the Oakland Police Department. We work to ensure that police services are delivered to community members in a respectful, ethical, constitutional, and honest manner. The Internal Affairs Bureau strives to maintain the community’s trust and confidence in our policing services and as a public agency.We are looking for someone who is: A Composed Advocate. You will be professional at all times and passionate about helping the community, regardless of the complainant’s demeanor during interviews.A Collaborative Team Player. You will be working in a team environment with other professional staff members within the office. A Conflict Resolver. You will find reasonable solutions to conflicts regarding assigned cases. A Self-Sufficient Executor. You will be capable of working independently and not solely relying on the constant direction of a supervisor. Flexible. You will demonstrate a willingness to work long hours at times and occasionally on your regular days off when assigned to special assignments. What you will be typically responsible for: Receiving and processing complaints regarding alleged violations of the Oakland Police Department’s policies. Complaints may be received by telephone, in person, email, or written correspondence.Assisting community members seeking information and resources available from the City of Oakland. Conducting interviews with community members to document their concerns. Attaining, collaborating, and processing data provided by the complainant. Composing electronic and hard copy case files documenting allegations and service complaints.Maintaining and managing computer programs and files containing confidential records and reports. Maintaining accurate and up-to-date information in a database and/or physical file.Read the complete job description by clicking this link. *Click on the link below to see a video on what it's like to work for the City of Oakland!Working for the City of OaklandA few reasons you might love this job: Your job provides a service to the community and allows a voice to express their concerns. You will have an opportunity to explain certain criteria and methodology to the Oakland Police Department’s response to calls for service and investigative procedures. You will gain enhanced knowledge of local government procedures. You will assist with oversight of police misconduct. A few challenges you might face in this job: You will be required to view video footage that may contain sensitive material, the use of police force, distressing behavior, and explicit language. You may need to conduct interviews with irate community members who use undesirable language. You will need to adhere to strict deadlines when processing and completing assigned case files. You will need to learn and become proficient with the database systems utilized by the Oakland Police Department. Competencies Required: Adaptability: Responding positively to change and modifying behavior as the situation requiresAnalyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative dataAttention to Detail: Focusing on the details of work content, work steps, and final work productsCritical Thinking: Analytically and logically evaluating information, propositions, and claimsCustomer Focus: Attending to the needs and expectations of customersDisplaying Ownership and Accountability: Holding self and others accountable for measurable, high-quality, timely, and cost-effective results.Fact Finding: Obtaining facts and data pertaining to an issue or questionListening: Fully comprehending spoken communicationOral Communication: Engaging effectively in dialogueProfessional & Technical Expertise: Applying technical subject matter to the jobTeamwork: Collaborating with others to achieve shared goalsUsing Technology: Working with electronic hardware and software applicationsWriting: Communicating effectively in writing
SUPPLEMENTAL INFORMATION
The Recruitment Process: The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position. Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas. Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications.In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final.For this recruitment, all qualified applicants will be invited to take an online multiple-choice test (weighted 100%). You will have 7 days to complete the test once the link is sent to your email. This is tentatively planned to launch during the week of June 1st.Candidates requesting reasonable accommodations for the examination process must request accommodations no later than one week before they are scheduled to take the exam; otherwise, it may not be possible to arrange accommodations for the selection process. Please complete the Request for Reasonable Accommodation in Testing form by clicking on this link or by copying and pasting the link into your browser to open it: https://cao-94612.s3.amazonaws.com/documents/Request-for-Reasonable-Accommodation-in-Testing-2.9.22-Fillable.pdfCandidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you are applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass.The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.What’s in it for you?Work/Life Balance: 37.5 hour work weeks15 paid holidays Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of serviceRetirement: CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans Dental: Delta Dental full premium for employees and eligible dependents Vision: VSP full premium for employees and eligible dependents Sick leave: Employees accrue 12 days per yearDeferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)planOther benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training.*Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found here: Working for Oakland | City of Oakland, CAApplicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list.Disaster Service WorkersAll employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.How to ApplyApply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: https://www.governmentjobs.com/careers/oaklandcaIf you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 10:00 a.m. to 4:00 p.m.). Our online application system is provided by GovernmentJobs. If you have problems while applying online, please contact GovernmentJobsLive Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Will Sun, Human Resource Analyst, at wsun@oaklandca.gov.
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