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Integrated Sales & Purchasing
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Summary
The Integrated Inside Sales & Purchasing Specialist role combines inside sales execution, customer service, and select purchasing responsibilities into a single, highly hands-on position. This role is designed to support profitable sales growth through excellent customer service and proactive inside sales activities, while ensuring purchasing decisions are closely aligned with customer demand and inventory needs.
This is an execution-focused role that serves as a key link between customers, sales, merchandising, and operations. Success in this role requires strong attention to detail, sound judgment, and the ability to balance customer-facing priorities with internal coordination.
Essential Functions & Responsibilities
Inside Sales & Customer Service
- Serve as a primary point of contact for assigned domestic and export customers, providing timely, accurate, and professional service.
- Enter customer orders accurately and in a timely manner within the ERP system.
- Proactively communicate with customers regarding order status, product availability, substitutions, promotions, and new items.
- Support inside sales efforts by identifying opportunities to place additional items, support promotional activity, and maintain strong customer relationships.
- Assist field sales representatives and leadership with customer follow-up, reporting, and coordination as needed.
- Address customer inquiries, issues, and complaints; coordinate resolution across internal departments and ensure timely follow-up.
- Assist with onboarding new customers, including coordination of credit applications, order guides, pricing setup, and internal handoffs.
- Maintain accurate customer pricing, item setup, and order guides within the ERP system.
Purchasing & Inventory Support
- Execute purchasing activities for assigned items or categories, including issuing purchase orders as required.
- Monitor inventory levels, turns, and aging to support service levels while minimizing excess and risk.
- Use ERP tools and reports to review sales trends, demand patterns, and inventory performance.
- Partner with Merchandising, Production, and Operations to align purchasing decisions with forecasted demand.
- Identify inventory discrepancies, service risks, or aged inventory concerns and escalate appropriately.
- Support contract pricing updates, item maintenance, and vendor coordination as assigned.
Export Support & Coordination
- Provide day-to-day support to MacDonald Meat Company’s export business by assisting the Director of Export with order coordination and customer communication.
- Support accurate entry and processing of export orders in the ERP system, ensuring information is complete and timely.
- Assist with preparation and review of export-related documentation and requirements, working closely with Operations, QA, Logistics, and leadership.
- Communicate with export customers and internal stakeholders regarding order status, product availability, and shipment timing.
- Proactively flag potential export service risks, documentation gaps, or timing concerns to the appropriate owners for resolution.
Cross-Functional Coordination
Professional Standards & Accountability
- Demonstrate ownership, accountability, and urgency in daily responsibilities.
- Communicate clearly and professionally with customers, vendors, and internal stakeholders.
- Adhere to all company policies, procedures, and ethical standards.
- Perform other duties as assigned by management.
Food Safety & Compliance
- Perform duties in accordance with SQF (Safe Quality Food) standards as applicable.
- Follow Good Manufacturing Practices (GMPs), policies, and procedures.
- Understand and fulfill responsibilities under HACCP guidelines.
- Wear required personal protective equipment (PPE) as necessary.
- Maintain a clean, safe, and organized work environment.
Teamwork & Communication
- Communicates clearly and effectively, both verbally and in writing.
- Works well with cross-functional teams and diverse personalities.
- Contributes to a respectful, collaborative, and solution-oriented work environment.
Planning & Organizing
- Highly organized with strong attention to detail.
- Able to manage multiple priorities and deadlines in a fast-paced environment.
- Demonstrates flexibility and adaptability as business needs evolve.
Problem-Solving & Decision-Making
- Analyzes issues methodically and identifies practical solutions.
- Makes sound decisions within defined authority and escalates when appropriate.
- Maintains ownership through issue resolution.
Education, Training & Skills Required
- Bachelor’s degree preferred; equivalent experience considered.
- 2–5 years of experience in inside sales, customer service, purchasing, or supply chain support roles, preferably within food manufacturing or distribution.
- Strong working knowledge of ERP systems, Microsoft Excel, and reporting tools.
- Excellent written and verbal communication skills.
- Strong attention to detail and commitment to accuracy.
Work Environment / Physical Demands
This position operates in an office, warehouse, and production environment. The role routinely uses standard office equipment such as computers, phones, and printers. Occasional work in refrigerated environments may be required. Physical demands include sitting, standing, walking, and occasional lifting consistent with business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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