Integration Developer & Support Engineer I

India

Overview:

Planview has one mission: to build the future of connected work, from ideas to impact.

As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.

At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We’re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.

Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and X.

Responsibilities:

Acts as the primary point of contact for providing technical support and resolution for Planview Hub customers.
Acts as the first point of contact for Planview Hub customers seeking technical assistance.
Provides troubleshooting and technical support via phone, email, and web-based tools.
Accurately logs all customer cases and interactions in the case management system.
Guides customers through basic corrective steps and documents solutions.
Escalates complex issues to higher-level engineers or development teams as needed.
Stays up to date on product knowledge, latest updates, and known issues.
Collects and shares customer feedback to improve product quality and support processes.
Works closely with peers and senior engineers to continuously improve troubleshooting skills.
Maintains good technical knowledge of the overall operation of all products, including detailed knowledge of how various components operate.
Advise customers regarding the product's proper performance and address specific product issues.
Takes a very “hands-on” approach to customer support, managing all issues from initial call to final resolution and follow-up.
Is responsible for technical notes, product manuals, and training materials.
Accurately logs all customer cases and interactions in the data management system.
Collects and reports product quality insights gained during customer interactions.

Knowledge, Skills, and Abilities
A logical, process-oriented thinker who is positive, proactive, innovative and readily embraces change.
Analytical nature with the ability to solve complex business issues using a systematic approach
Able to efficiently research, identify, and then explain technical solutions to customers.
Proven ability to function independently as well as part of a cross-functional team.
Able to thrive in a fast-paced environment.
Able to keep a calm demeanor when all others involved in the support process may not.
Able to handle a variety of clients and personalities professionally during all interfaces.
Excellent verbal, telephone, and written communication skills.
Excellent listening and feedback skills.
Self-motivated, detail-oriented, and organized.
Able to multitask and juggle numerous assignments simultaneously.
Advanced computer skills with the ability to learn new concepts very quickly.
Detail-oriented and technically savvy team player focused on the continuous delivery of top-quality products and services, with customer satisfaction being the highest priority.
Understands how a Customer Success team works and is willing to interact with other company departments and stakeholders.
Ability to pick up basic usability of applications quickly

Core Values
- Exemplifies dedication, integrity, honesty and trust
- Encourages innovation, creativity, and simplicity
- Focuses on quality and outstanding service
- Appreciates individual initiative and accountability

Qualifications:

Technical Skillset: (Experience Required: 2 – 4 years)

Must Have

Exposure to at least one software development lifecycle (SDLC) application, such as Atlassian Jira, ServiceNow, Salesforce, Azure DevOps, IBM Engineering Suite, Jama Connect, Planview Portfolios, Broadcom Rally, or similar industry tools.
Basic knowledge of databases such as PostgreSQL, SQL Server, or Oracle, with the ability to write or review simple SQL queries.
Familiarity with RESTful APIs and tools such as cURL or Postman.
Strong analytical skills with the ability to review logs, identify issues, and recommend solutions.

Nice to Have

Familiarity with software testing tools (e.g., Tricentis Tosca, UiPath Test Manager, TestRail, ADO Test Suite).
Ability to research and leverage documentation, vendor resources, and online forums (e.g., Google, Stack Overflow, GitHub) to troubleshoot and learn.
Understanding of software development methodologies (Agile, Scrum, Waterfall).
Exposure to basic system administration tasks (Windows/Linux), including application setup or configuration.
Basic scripting or coding experience (e.g., JavaScript, Python, PowerShell, or similar).
Awareness of networking and security fundamentals (DNS, VPNs, firewalls, routing).
Understanding of SSL/TLS certificate concepts and troubleshooting.
Exposure to integration tools or platforms that connect and manage workflows across applications.

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