Intelligence Advisory Specialist

Title: ServiceNow AIOps Specialist
Location: Remote- east coast hours
Duration: Initial 12 months contract with extensions
Compensation: $85.00-$90.00
Work Requirements: , Holders or or Authorized to work in US
Summary

The AIOps Specialist is responsible for transforming raw operational data into actionable, predictive intelligence. This role enables the platform to understand patterns of degradation, correlate signals across infrastructure, and surface service-level risk before customers are impacted. Rather than reacting to alerts, the AIOps Specialist teaches the platform how services fail.

Strategic Purpose

The AIOps Specialist operates at the convergence of service mapping, data integrity, and automation. This role ensures the Service-Aware model evolves from visibility to foresight. By reducing noise and enabling prediction, the AIOps Specialist shifts operations from reactive firefighting to proactive service protection.

Key Responsibilities

• Event Ingestion & Normalization: Configure ServiceNow Event Management to ingest alerts from monitoring platforms
• Normalize and enrich events with service and CI context
• Ensure consistent data quality across event sources
• Alert Correlation & Noise Reduction: Develop advanced alert correlation rules and clustering logic
• Group related technical alerts into single service-impacting events
• Reduce noise while preserving signal integrity
• Predictive Modeling & Anomaly Detection: Configure Operational Intelligence and metric anomaly detection
• Establish behavioral baselines for services and infrastructure
• Detect early indicators of degradation
• Automated & Guided Response Enablement: Trigger automated remediation workflows built by Developers
• Route incidents to the correct service owners with context
• Enable guided response using knowledge and runbooks

Required Qualifications

• Extensive experience with ServiceNow ITOM and Event Management
• Strong understanding of alert correlation and anomaly detection
• Hands-on experience with Operational Intelligence
• Ability to translate operational data into service-level insight

Preferred Qualifications

• Experience supporting Service-Aware or service-centric operating models
• Familiarity with monitoring tools such as Splunk, Dynatrace, or SolarWinds
• Background in high-availability or regulated environments
• ServiceNow ITOM or AIOps-related certifications

Measures of Success

• Significant reduction in alert noise
• Early detection of service degradation
• Faster incident response with clearer root cause signals
• Fewer business-impacting outages

About OpenKyber

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients" business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com. OpenKyber provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OpenKyber complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

For applications and inquiries, contact: hirings@openkyber.com