Intensive Case Manager (Atlanta)

Intensive Case Manager (Atlanta)

The Intensive Case Manager (ICM) provides appropriate intensive case management services to refugees or other eligible immigrant populations who have resided in the US for less than 5 years. The ICM program fosters the successful and integration of especially vulnerable refugees, asylees, Special Immigrant Visa (SIV) holders, Afghan/Ukrainian/Cuban/Haitian Humanitarian Parolees. The ICM program aims to effectively support vulnerable individuals that have difficulty navigating systems and attaining self-sufficiency in their new or existing community. The ICM case manager will provide intensive support to large families, women-at-risk, elderly refugees, refugees that identify as LGBT, refugees with significant physical or mental disabilities, and other vulnerable populations as needed.

Position Details:

• Full Time position; Hourly
• Department – Refugee and Immigrant Services
• Some on-site, remote and field days required
• Requires driving and transporting clients to appointments as needed
• Reports to the Atlanta Client Services Manager
• Located in Atlanta, GA
• Mostly Virtual/Remote with some on-site required, Travel 50% locally
• Monday through Friday; 8:30AM – 5:00PM
• Hourly compensation $19.23-$21.63

Responsibilities:

• Provide intensive, client-centered case management beyond the initial resettlement period, addressing complex medical, educational, housing, and special needs while developing individualized, holistic service plans.
• Conduct RHS-15 mental health screenings and ensure timely, appropriate referrals to behavioral health and other specialized service providers.
• Build and maintain strategic partnerships with mainstream and refugee-serving agencies; develop and manage a comprehensive community resource database to enhance service delivery.
• Deliver health orientation and public health education, including Medicaid navigation, provider selection, and language-access resources; coordinate appointments and support clients in resolving urgent or emergency needs.
• Develop and facilitate community support groups to promote social connection, healthy coping strategies, and integration; collaborate with Community Engagement staff to connect clients with volunteer mentoring programs.
• Maintain clear communication with leadership regarding complex cases; uphold professional boundaries, ethical standards, and mutually respectful partnerships with clients, colleagues, volunteers, and community stakeholders.
• Ensure compliance with organizational policies and all applicable federal, state, and local regulations; actively participate in training, quality improvement initiatives (PQI), public relations, and agency-wide engagement activities while striving for excellence and innovation.

Qualifications:

• Bachelor’s degree in social work, counseling, public health, psychology, or a related field required; Master’s degree preferred.
• Minimum of two years of direct service experience in a culturally diverse environment, or an equivalent combination of education and experience.
• Demonstrated experience in case management, health advocacy, community outreach, and partnership development preferred.
• Knowledge of immigration and/or refugee issues and familiarity with medical, insurance, maternal and child health, or reproductive health systems preferred.
• Strong organizational skills with the ability to manage multiple client-related activities and competing priorities.
• Excellent written and verbal communication skills in English; bilingual or multilingual proficiency in a relevant language preferred.
• Demonstrated cultural competence and sensitivity to diverse cultural and socioeconomic backgrounds.
• Ability to maintain professional boundaries, set appropriate limits, and balance client advocacy with organizational and community expectations.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and strong general computer and documentation skills.
• Valid Georgia driver’s license; reliable multi-passenger vehicle, personal auto insurance, and good driving record required.

The Intensive Case Manager role detailed in this description is not a comprehensive list of all duties that may be requested for the successful completion of this role and may garner some circumstantial duties deemed critical to meeting performance goals.

Physical Demands:

Regularly required to talk and hear. Required to stand, walk, sit, use hand to finger, handle or feel objects, tools and controls: and reach with hands and arms. Required to operate personal vehicle.

Employees frequently lift and or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Equal Employment Opportunity Statement

Inspiritus is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, sex, pregnancy, childbirth or related medical conditions, national origin, genetic information, age, physical or mental disability, service in the uniformed services, genetic information, or any other category protected by applicable law. Inspiritus does not discriminate in employment on the basis of any factor stated above or prohibited under applicable law. Inspiritus complies with Section 503 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Inquiries regarding this policy should be directed to the Inspiritus Department of Human Resources, 731 Peachtree St NE, Suite B Atlanta, GA 30308.