Intermodal Dispatcher

Company Description

New Wave Delivery is an innovative asset transportation company specializing in end-to-end logistics services, including driver and freight management, warehousing, and tailored supply chain solutions. Based on a foundation of communication, transparency, and assurance, New Wave partners with businesses to address their logistics needs in a rapidly changing market. Leveraging advanced technology, the company ensures streamlined operations, reduced costs, and enhanced delivery performance. New Wave prioritizes the safety and efficiency of every shipment to provide reliable and customer-focused service.

Role Description

This is a full-time on-site Dispatcher role located in Houston, TX. As a Dispatcher at New Wave, you will oversee real-time coordination of freight, ensuring drivers adhere to scheduled routes and timelines. Responsibilities include managing route optimization, maintaining regular communication with drivers and customers, resolving logistical challenges, and updating stakeholders on delivery statuses. Accuracy, efficiency, and teamwork are essential to ensuring high-quality service in this position.

Qualifications

• Proficiency in route optimization, scheduling, and logistics coordination
• Strong communication and problem-solving skills for effective interaction with drivers, clients, and internal teams
• Experience with IM dispatch software, tracking systems, and other logistics tools
• Ability to stay calm under pressure while managing multiple priorities
• Excellent organizational skills and attention to detail
• Basic understanding of freight operations and compliance standards
• MUST have at least 3 year experience in the ever changing intermodal Houston industry
• High school diploma or equivalent; Bilingual and additional education or certifications in logistics is a plus