Intermodal/Drayage Operation Manager - Memphis, TN

Job Overview

• Build and maintain respectable terminal internally and outside of the company by delivering what we committed to customers, employees, drivers and the company
• Ensure Daily tasks from each staff in a team is being done properly as expected
• Manage Service Quality by proactively minimizing failures
• Update system properly for internal sharing and external notification with accurate info
• Review and analyze the outcome of terminal performance and set a plan for terminal to be protected and enhanced with staff, drivers and customers and implement plan with direct manager once approved
• Clear and proactive communication with employees, drivers, customers and upper management
• Recognize issues to resolve, prevent or report timely and put proper action on it
• Ensure Outcome of daily performance meets the goal (Revenue, Profit and cost control) and report exception issues with plan to rectify
• Daily/Weekly/Monthly/Yearly and YTD report in P&L, Customers, Cost control, and on time
• Monitor and update accurate drivers pay from dispatchers
• Employee/Drivers retention
• Drivers settlement trends to ensure drivers are making enough revenue which will be a part of retention
• Preserve, Protect and enhance people with close communication and relationship building
• Customers relationship managing
• Plan to rectify issues if needed
• Share issues with plan to rectify
• Share goal and plan to meet the goal together
• Sensitive respond on service matter and per customer service/ satisfaction review
• Upper management/Department report
• Other tasks as needed if any

Experience:

• Intermodal(ocean containers) dispatching : minimum 3-5 years (Required)
• Management experience (preferred)

Please send resume to hr@pbindustries.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Drayage Operation Manager: 2 years (Required)

Work Location: In person