Intern - Business Analyst - Operations

At impress.ai, our mission is to make accurate hiring easier. We combine I/O Psychology with AI to create an application screening process that allows all candidates to undergo a structured interview. While candidates benefit from the enhanced experience, recruiters benefit from the automation enabled by AI.

The Job:

We are looking for Associate Operations Analyst - Intern, to join our team. An Associate Operations Analyst - Intern, will study our organizational workflows and processes to support the Operations team by helping with client configurations. The role will entail working on projects serving impress.ai’s growing portfolio of clients across the globe including the US, Singapore, and India, with accelerated opportunities for growth for those performing well.

Responsibilities:

To undertake specific tasks related to the deliverables that include:

• Assist Operations Analysts in understanding client requirements from Customer Success/Account Management teams.
• Configure products on the impress.ai platform based on the client requirements.
• Do end-to-end thorough Quality Assurance of configured workflows to ensure deliverables are of the highest quality.
• Documentation of all the tasks in detail.
• Give proactive feedback to the impress.ai product team on how to improve the platform.
• Provide recommendations to the reporting manager regarding the concerns in the existing processes.
• Should assist the Operations Lead in researching and identifying potential aspects that can improve the productivity of the team.
• Assist Operations Analyst in stakeholder management.
• Assist Operations Analyst in documenting findings and preparing reports.
• Provide recommendations to the reporting manager regarding areas of improvement in the existing processes.
• Should assist the Operations Lead in researching and identifying potential aspects that can improve the productivity of the team.
• Proactively suggest ways by which clients can get more value out of the impress.ai platform.
• Assist in identifying partners and potential vendors to collaborate with.

You Bring to the Table:

• Proficiency in Microsoft / Google tools such as Excel/Sheets, Word/Docs, and Powerpoint/Slides.
• A background in Computer Engineering or related fields is preferred, but not mandatory.

Good to have:

• Excellent written and verbal communication skills in English.
• Excellent interpersonal skills.
• Good documentation skills.
• Good problem-solving and analytical skills.
• Knowledge about customer requirements and the market is an added advantage.
• A flexible approach and the ability to work effectively with others.
• Attention to detail.

Our Benefits:

• Work with cutting-edge technologies like Machine Learning, AI, and NLP and learn from the experts in their fields in a fast-growing international SaaS startup. As a young business, we have a strong culture of learning and development. Join our discussions, brown bag sessions, and research-oriented sessions.
• A work environment where you are given the freedom to develop to your full potential and become a trusted member of the team.
• Opportunity to contribute to the success of a fast-growing, market-leading product.
• Work is important, and so is your personal well-being. The work culture at impress.ai is designed to ensure a healthy balance between the two.

Diversity and Inclusion are more than just words for us. We are committed to providing a respectful, safe, and inclusive workplace. Diversity at impress.ai means fostering a workplace in which individual differences are recognized, appreciated, and respected in ways that fully develop and utilize each person’s talents and strengths. We pride ourselves on working with the best and we know our company runs on the hard work and dedication of our talented team members. Besides having employee-friendly policies and benefit schemes, impress.ai assures unbiased pay purely based on performance.

Job Type: Full-time

Benefits:

• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person