Intern- Guest Relations

Key Responsibilities

• Welcome guests warmly and professionally daily
• Assist guests with inquiries and requests
• Coordinate guest services with internal departments
• Handle reservations, bookings, and confirmations accurately
• Resolve guest complaints politely and efficiently
• Maintain front desk presentation standards consistently
• Support events and VIP guest arrangements
• Document guest feedback and service improvements.

Skill & Experience

• Strong verbal and written communication skills
• Excellent customer service and hospitality mindset
• Ability to multitask in fast-paced environments
• Professional appearance and positive interpersonal attitude
• Basic computer proficiency and reservation systems
• Teamwork ability with cultural sensitivity awareness.