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Intern - HR Services
Job Description:
Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.
About the Role
Rakuten is seeking a motivated and detail-oriented HR Services Intern to support key projects within our HR Services team. This internship offers a unique opportunity to gain hands-on experience in HR operations, HR analytics, benefits strategy, data analysis, and process improvement while contributing to meaningful projects that impact our organization. If you are curious, proactive, and have a passion for HR, we want to hear from you!
Key Responsibilities
As an HR Services Intern, you will work on a variety of projects, including but not limited to:
Benefits Data Analysis & Reporting:
- Collect, organize, and analyze data related to employee benefits utilization, spending, and employee feedback.
- Contribute to the development of key metrics and reports to demonstrate the Return on Investment (ROI) of our benefits offerings.
- Identify trends, insights, and areas for improvement within our benefits programs based on quantitative and qualitative data.
- Support the creation of clear, concise presentations and summaries of analytical findings for various stakeholders, including HR leadership and Centers of Excellence (COEs).
Feedback Sessions & Stakeholder Engagement:
- Facilitate feedback sessions with Centers of Excellence (COEs) and Employee Resource Groups (ERGs) to gather insights, understand needs, and collect feedback on current and potential benefits offerings.
- Document and synthesize feedback received from various internal stakeholders to inform benefits strategy.
- Assist in communicating project updates and findings to relevant teams as needed.
Information Management & Documentation:
- Update and maintain information within intranet and knowledge base with feedback received, project updates, and relevant benefits program resources.
- Ensure accuracy and completeness of documented information related to benefits analysis and stakeholder input.
Project Support:
- Actively participate in and support the benefits analytics and ROI project, contributing to its overall success.
- Assist in the planning, organization, and execution of project tasks under the guidance of the HR Services team.
- Contribute to the development and implementation of project deliverables, ensuring accuracy and alignment with project goals.
What We’re Looking For
We are seeking candidates who demonstrate the following competencies and skills:
- Critical Thinking: Ability to analyze information, identify gaps and patterns, and propose solutions.
- Curiosity: Eager to learn and ask thoughtful questions to gain a deeper understanding.
- Detail Orientation: Strong attention to detail to ensure accuracy and quality in all work.
- Analytical: Ability to collect, organize, and analyze data.
- Communication: Ability to articulate findings and recommendations effectively.
- Initiative: Proactive in taking ownership of tasks and driving them to completion.
- Continuous Improvement Mindset: Passion for identifying opportunities to improve processes and workflows.
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with strong working knowledge of Excel (e.g., pivot tables, VLOOKUPs, basic formulas).
- Interest in HR: A genuine interest in pursuing a career in Human Resources.
What You’ll Gain
- Hands-on experience in HR operations, strategic HR benefits management, and data analysis.
- Exposure to HR processes, tools, and systems.
- Exposure to calculating and demonstrating the ROI of HR programs.
- Opportunities to collaborate with HR professionals and gain mentorship.
- Opportunity to develop strong analytical, reporting, and communication skills.
- A deeper understanding of how HR Services supports the broader organization.
- The chance to contribute to meaningful projects that have a real impact.
Qualifications
- Currently pursuing a degree in Human Resources, Business Administration, Finance, Economics, Statistics, or a related field.
- Strong aptitude for understanding and interpreting quantitative information.
- Strong written and verbal communication skills.
- Ability to work independently and manage multiple tasks effectively.
- Previous experience in an HR or administrative role is a plus but not required.
Preferred Qualifications
- Demonstrated interest in total rewards or employee benefits.
- Familiarity with data visualization tools.
- Familiarity with process improvement methodologies (e.g., Lean, Six Sigma).
- Strong analytical skills and the ability to interpret data to make informed decisions.
At the time of posting, Rakuten expects the hourly rate for this role will be between $20 per hour. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location.
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
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