Internal Sales Associate - Remote (Field)

Solis Health Plans is a new kind of Medicare Advantage Company. We provide solutions that are more transparent, connected and effective for both our members and providers. Solis was born out of a desire to provide a more personal experience throughout all levels of the healthcare journey. Our team consists of expert individuals that take pride in delivering quality service. We believe in a culture that collaborates and supports one another, and where success is interlinked and each employee is valued.

***Medicare Sales Experience Required***

POSITION SUMMARY

Responsible for advising Medicare Beneficiaries on the plan benefits offered by SOLIS Health Plans.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Performs compliant sales presentations to enroll prospective members into the Plan as per Marketing Policies and Procedures while complying with State and Federal Guidelines.
• Ensures only Medicare Approved Materials are used during presentations.
• Conducts in-person appointments at participating medical centers or prospect’s home.
• Converts appointments into enrollments.
• Checks enrollment paperwork for accuracy and completion.
• Coordinates new member’s first visit with their primary care physician.
• Maintains enrollment rate that is deemed acceptable.
• Achieves corporate enrollment goals.
• Communicates effectively in person and by phone.
• Requires daily use of considerable discretion and judgment.
• Resolves member issues concerning plan benefits, medication copays, etc.
• Assists members as deemed necessary.
• Communicates effectively with other professional and support staff in order to achieve positive customer outcomes.
• Promotes and contributes to a positive, problem-solving environment.
• Assists customers, family members and others with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
• Complies with company policies and procedures and maintains confidentiality of customer medical records in accordance with state and federal laws.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
• Participates in meetings, training and in-service education, as required.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITY

None

QUALIFICATIONS & EDUCATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school graduate or equivalent; or equivalent combination of education and experience.
• Agent License 2-15 (Life, Health & Variable Annuity) or 2-40 (Health), in good standing, required
• Certificate of completion for either Gorman or AHIP for corresponding year
• Copy of Continuing Education transcripts
• National Producer Number
• Valid drivers license
• Reliable transportation
• Must be goal and result driven (ability to meet quotas)
• Attention to detail
• Data entry Skills
• Felxible schedule in order to meet with prospective members during non-business hours
• Excellent computer knowledge is required, including proficient knowledge of Microsoft Office
• Must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies
• Excellent listening, interpersonal, verbal and written communication skills with individuals at all levels of the organization
• Ability to work effectively independently and in a team environment
• Ability to read, analyze, and interpret technical procedures or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area and volume
• Ability to define problems collects data, establish facts, and draw valid conclusions
• Strong decision-making, analytical skills
• Must be self-motivated, organized and have excellent prioritization skills
• Must be able to work well under stressful conditions
• Must be able to work in a fast paced environment
• Fluency in Spanish or Creole preferred
• Excellent customer service skills