International Operations Manager - Imports

About eShipping

Founded in 2004, eShipping is a logistics and transportation management company headquartered in Kansas City, MO. We deliver best-in-class service through comprehensive solutions spanning domestic and international transportation, warehousing, distribution, technology, business intelligence, and financial services. At our core, we are a people-first company, guided by a service-oriented mission and core values that shape every decision and daily interaction. To learn more about our growing team and company, visit www.eShipping.biz

Our Culture

Our primary focus is people development. eShipping is made up of quality people, striving to maximize our unique potential for the benefit of ourselves, our families, our colleagues, and our communities. We operate under the philosophy that the more we drive our hearts towards a bigger purpose beyond ourselves and our business, the better we will serve all with whom we come in contact. We believe in creating a life lived well and are inspired by the notion that how you get there matters.

Position Summary

The International Operations Manager oversees daily air and/or ocean import/export operations, ensuring efficient and compliant movement of goods by managing staff, coordinating with carriers and clients, and using CargoWise + other tech to achieve company goals and regulatory compliance. Key responsibilities include leading the operations team, optimizing operational processes, monitoring performance, negotiating with carriers, foreign agents, and maintaining compliance with import/export laws.

Essential Duties and Responsibilities

Duties include but are not limited to the following:

• Motivate & lead according to eShipping's mission, core values & 5Es

• Actively oversee the import/export operations process from origin to destination, overseeing daily activities to ensure efficiency, profitability & compliance.

• Develop and execute strategic initiatives (ie. Gross Margin, Customer Experience)

• Use data and metrics to make informed decisions, identify trends, and make evidence-based recommendations.

• Track key performance indicators (KPIs) for import or export operations and analyze data to identify areas for optimization and improvement

• Manage and mentor the operations team, fostering a collaborative environment and ensuring effective task delegation and development.

• Identify & develop key talent to promote future leaders by encouraging professional development

• Build and maintain strong relationships with customers and carriers, acting as the main point of contact for operational issues

• Develop and implement operational policies and systems to enhance efficiency, reduce costs, and drive continuous improvement.

• Track key performance indicators (KPIs) for import/export operations and analyze data to identify areas for optimization and improvement

• Other duties as required by senior staff

Specific Department Responsibilities

• Expert knowledge of FMC regulations, EEI filing regulations, and TSA IAC compliance.

• Maintain a CargoWise Certified Specialist certification or higher

• IMDG Hazmat Certified and/or IATA DG Hazmat Certified

Minimum Education and Experience

• High school diploma or equivalent

• 3-5 years of experience in LTL, FTL, expedited, or international operations

Required Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently while balancing appropriate collaboration with minimal leadership oversight

• Excellent customer service, time management, and teambuilding skills

• Work effectively and accurately in a fast paced environment

• Ability to negotiate and close sales

• Excellent oral and written communication skills; ability to understand, interpret, and explain complex and abstract issues and respond appropriately

• Utilize sound, independent judgment and make responsible decisions and recommendations

• Excellent follow‐through and detail orientation

• Effectively utilize computer programs including Word, Excel, and Transportation Management System

• Ability to work with a variety of people and personality types

• Work as necessary to meet customer needs

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

• Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.

• Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem‐solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.

• Work Environment: While performing the duties of this job, the employee is inside a central heat and air‐conditioned office building. The noise level in the work environment is minimal.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice.

eShipping LLC is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Will you now or in the future require sponsorship for employment visa status?
• What is your preferred email address for communication?
• What is your desired annual salary?
• How many years of experience do you having working for a freight forwarder or ocean carrier?

Ability to Commute:

• Kansas City, MO 64152 (Required)

Work Location: In person