International Scheduling Case Manager

Description:

The International Scheduling Case Manager coordinates the deposition scheduling process around the globe for complex cases often involving Fortune 500 companies. The case manager establishes and maintains client relationships by demonstrating company expertise, responding to inquiries via telephone and email, documenting actions, and taking care of all logistical arrangements.

This position revolves around providing impeccable customer service from the initial request for services through delivery. It requires poise and professionalism in handling last-minute needs, seamless and effortless teamwork, exceptional attention to detail and precise communication. Work schedules may start as early as 6:00AM and end as late as 3:00AM; an ability & willingness to change work schedule from time to time (with notice) is required.

INTERNATIONAL SCHEDULING CASE MANAGER ESSENTIAL FUNCTIONS:

• Responds to client inquiries by carefully listening to the needs of the client, gathering and researching information, and communicating professionally and informatively, yet succinctly.
• Establishes rapport with clients, court reporters, videographers, interpreters and domestic and overseas vendors by demonstrating expertise, empathy, and a “can-do” attitude.
• Researches international laws and regulations regarding taking depositions and routinely updates job knowledge of the same.
• Communicates important client information and needs to other departments as necessary (including but not limited to sales, production, billing, etc.).
• Prepares and presents retention agreements and rate sheets to clients.
• Manages resource assignments and rearranges the same as necessary. Occasionally arranges travel for resources.
• Creates and maintains to-do tasks to ensure fulfillment of time-sensitive client requirements. Follows up with clients in a timely manner.
• Monitors International Scheduling email folder throughout the day and answers phones.
• Enters data into legal support software.
• Assists Marketing with annual updates to the International Deposition Guide.
• Completes credit card reconciliations and reports for job related expenses.
• Updates internal manuals, templates and processes as needed.
• Other duties as assigned.

INTERNATIONAL SCHEDULING CASE MANAGER LOCATION:

Fully Remote

INTERNATIONAL SCHEDULING CASE MANAGER SHIFT:

Permanent Shift: 3:00pm - 11:00pm EST Monday-Friday

Training Shift: Choice of either 11:00am - 7:00pm, 12:00pm - 8:00pm, or 1:00pm-9:00pm EST Monday-Friday

INTERNATIONAL SCHEDULING CASE MANAGER COMPENSATION:

$24.00 - $26.00 per hour

BENEFITS:

• Medical
• Dental
• Vision
• Voluntary Term Life Insurance
• Voluntary Whole Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)

Requirements:

College degree and several years of work experience, ideally in the industry. Excellent written and verbal communication skills, meticulous attention to detail, ability to multi-task effectively, and ability to work both independently and as a team are required. Also valued are flexibility, a proactive attitude, strong critical thinking skills, and willingness to consistently go above and beyond for clients, colleagues, and resources. Opportunity for creativity and “thinking outside the box”!

EOE M/F/D/V