Internship - Customer Service

Company Description

PetBae is the UAE's largest pet sitting platform, connecting pet parents with trusted sitters for home based pet care, grooming, and more. We combine human connection with smart technology to make pet care seamless and we're growing fast.

Role Description

We're looking for a friendly and empathetic Customer Service Intern who enjoys interacting with people and solving problems. This role is ideal for someone who can communicate clearly, handle queries efficiently, and ensure a smooth experience for both pet parents and sitters.

About this role

• Handling daily customer queries via WhatsApp and calls
• Assisting with booking coordination between pet parents and sitters
• Supporting onboarding of new pet sitters and guiding them through the platform
• Resolving customer concerns in a timely and professional manner
• Maintaining accurate records of interactions and feedback
• Coordinating with internal teams to improve customer experience
• Assisting in creating FAQs and support documentation
• Ensuring a positive and seamless user journey on the platform