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Intune + MECM Customer Engineer
Overview:
A CE’s time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000 companies. CE’s support and assist customers in building, deploying, operating and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption and support of MECM initiatives.
Responsibilities:
We have immediate opportunities for Intune + MECM Expert) to join our team working as Customer Engineers (CE’s) to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.
A CE’s time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000 companies. CE’s support and assist customers in building, deploying, operating and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption and support of MECM initiatives.
- As an MECM/Intune SME, you will be responsible for providing support as well as end-to-end guidance and troubleshooting of MECM/Intune
- Windows10/11imaging, Windows updates for business, CO-Management, Desired Configuration Management, Reporting, Autopilot, Compliance/Configuration Policies application creation via MECM/Intune and best practice around both MECM and Intune.
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Core Skills MECM/Intune include:
- Provide Tier 3 support to customers for technical requests related to SCCM and Intune environments
- Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance
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Investigate and resolve requests related to:
- SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation
- Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup
- Support mobile device management (MDM) requests, including:
- Enrollment and management of iOS, Android, and Windows 10/11 devices
- Mobile app deployment via Intune (store apps, LOB apps, and web links)
- Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms.
- Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment.
- Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDMDiagnosticsTool) to identify root causes and resolve requests efficiently.
- Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context
- Document support requests, investigation steps, resolutions, and known best practices.
- Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required
- Standard Product Work Shops - Training
- In-Depth Product Reviews - White Board (Chalk Talk) Sessions
- Health Checks / Assessments
- Post Operational Review of Product Implementations
- Product Upgrade / Migration Assessments
- Systems Performance Reviews
- Act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management
- 15 years of IT experience required
- 10+ years of experience in SCCM and Intune required
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