Intune Technical Support Specialist

Position Overview

Company is seeking a highly skilled Intune / Technical Support Specialist to support a large-scale enterprise migration initiative impacting internal employees and independent financial advisors.

This role will be instrumental in deploying, configuring, and supporting modern endpoint environments across laptops, desktops, mobile devices, and tablets, while ensuring a seamless end-user transition to new systems and platforms.

The ideal candidate combines Microsoft Intune/UEM expertise with strong end-user support capabilities, delivering both technical execution and white-glove customer experience.

Key Responsibilities

• Lead and support endpoint migration activities including device provisioning, enrollment, and configuration using Microsoft Intune
• Provide remote technical support (3 days/week) to internal employees and independent advisors during migration phases
• Troubleshoot and resolve issues related to:
• Device setup and deployment (Windows, iOS, Android)
• Application access and configuration
• Identity and access (Azure AD / Entra ID, MFA, SSO)
• Assist with data migration and user profile transitions ensuring minimal disruption
• Support mobile device management (MDM/MAM) policies and compliance enforcement
• Collaborate with internal IT teams, project managers, and vendors to align on rollout schedules and escalation paths
• Deliver end-user guidance and training on new systems, tools, and best practices
• Document processes, common issues, and resolutions for knowledge base development
• Participate in on-site support travel (3–4 times total) for key migration milestones or high-impact user groups

Required Qualifications

• 3–7+ years of experience in Technical Support / Desktop Support / End User Computing (EUC) roles
• Hands-on experience with Microsoft Intune (endpoint enrollment, configuration profiles, compliance policies, Autopilot)
• Strong knowledge of:
• Windows 10/11 environments
• Microsoft 365 ecosystem
• Azure AD / Entra ID
• Experience supporting mobile devices (iOS, Android) in an enterprise environment
• Proven ability to troubleshoot hardware, software, and connectivity issues in a fast-paced environment
• Excellent communication skills with the ability to support non-technical users (including financial advisors)
• Ability to manage multiple tickets and priorities during high-volume migration periods

Preferred Qualifications

• Experience with large-scale device or system migrations
• Familiarity with Autopilot deployments and zero-touch provisioning
• Exposure to financial services environments or supporting independent advisors
• IT certifications such as:
• Microsoft Certified: Endpoint Administrator Associate
• CompTIA A+ / Network+

Work Structure

• Hybrid role based in Atlanta, GA or Fort Washington, PA
• Remote support 3 days per week
• Occasional on-site travel (3–4 trips total) for critical deployment phases
• Standard business hours with flexibility during migration waves

Success Metrics

• Smooth and timely completion of device migrations
• High end-user satisfaction and minimal disruption to business operations
• Reduction in post-migration support tickets
• Adherence to project timelines and deployment schedules

Pay: $34.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to undergo a background and drug screen?

Experience:

• Technical Support/Intune/EUC: 3 years (Required)

Work Location: Hybrid remote in Kennesaw, GA 30144