Inventory Control Supervisor

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

The Inventory Supervisor is responsible for inventory accuracy for specific customer accounts. They ensure inventory audits are completed, investigates variances, identify root causes for inventory discrepancies, and report findings. The supervisor also recommends improvements to warehouse processes to prevent inventory loss, improve picking accuracy and increase productivity.

RESPONSIBILITIES

• Responsible for all aspects of the facility inventory management, to include; inventory accuracy, inventory replenishment, and inventory conversion through kitting.
• Manage the replenishment/returns process
• Oversee the kitting team ensuring all kiting projects are prepared and processed timely, ensuring the inventory of the converted item and new Item are accurately accounted for.
• Design and manage cycle count program for all clients
• Schedule Physical Inventories with client services for all clients along with a set calendar
• Perform location assessment and manage direct corrective actions
• Managing quarantine and product destruction protocols
• Evaluate flow of inventory from Receiving and Returns while having your direct reports perform audits
• Managing the system integrity of building locations / inventory
• Ensure your direct reports are trained in both COPS & Synapse System
• Manage team workload and ensures priority work is completed timely
• Reinforce consistent operational standards through training and accountability
• Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift
• Have daily beginning for the shift meetings with your direct report
• Provide daily feedback to employees through coaching and administer performance appraisals
• Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation
• Maintain a clean and safe work environment
• Provide feedback to the Operations Manager on the operations and employees
• Fulfill the duties of a supervisor under the Occupational Health and Safety Act including; safety, violence, and harassment laws
• Demonstrate respect for the Company’s values daily, maintain and uphold all policies & procedures

EXPERIENCE

• Five (5) years Distribution experience (3PL experience preferred)
• At least two (2) years supervisory experience, preferably in a 3PL Operations role
• Must be legally authorized to work in the United States

COMPETENCIES / SKILLS

• Driven to provide excellent Customer Service with effective customer interaction skills
• Strong interpersonal skills and a proven leadership ability within a team environment
• Proven communication skills both verbal and written
• Ability to prioritize work assignments while building a strong team
• Comfortable with being directly involved in a fast-paced environment
• Capable of working with minimal supervision
• Ability to make sound decisions independently to obtain desired results
• Strong interpersonal skills and a proven leadership ability within a team environment
• Able to create control tools through effective Office 365 software applications knowledge primarily in excel & word.
• Analytical skills
• Previous experience with warehouse systems
• Must be flexible and willing to work additional hours when required
• Follow established processes and achieve customer Key Performance Indicators (KPIs)
• Commitment to quality of work
• Approachable, positive interpersonal style
• Maintain open honest relationships

WHY JOIN US?

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings 401k Program with company match
• Company team wear allowance
• Company sponsored social events
• Community volunteering