Inventory Exceptions Coordinator

Job Title: Inventory Exceptions Coordinator

Department: Purchasing/Warehouse

FLSA Status: Salary Exempt

Direct Report: Opearations Manager

Supervisory Responsibility: NA

Location: Mobile, AL

Job Summary: The Inventory Exceptions Coordinator is responsible for identifying, managing, and resolving all purchasing, receiving, and order-related discrepancies across the organization. This role serves as the central point of ownership for exceptions, ensuring timely resolution, accurate system updates, and clear communication between Purchasing, Operations, Sales, and Suppliers.

Essential Tasks and Responsibilities:

• Uphold Turner Supply’s culture of quality and safety while consistently demonstrating our core values: Empowerment, Development, Execution, Teamwork, Innovation, and Leadership
• Demonstrate a strong sense of urgency, accountability, and reliability in attendance, performance, and completion of responsibilities
• Own all purchase order (PO), receiving, and shipment exceptions from identification through resolution
• Investigate discrepancies including damages, shortages/overages, incorrect items, pricing inconsistencies, and delayed or missed shipments
• Determine root cause and drive corrective actions with suppliers and internal teams
• Inspect incoming shipments for accuracy and condition; verify against purchase orders, invoices, and bills of lading
• Document and escalate discrepancies promptly while following proper receiving procedures to protect company claims
• Manage and track all return-to-vendor (RTV) processes
• File, document, and follow through on freight and supplier claims through resolution
• Serve as a liaison between Purchasing, Warehouse, Sales, and Suppliers
• Communicate status updates clearly and consistently; escalate unresolved or high-impact issues as needed
• Maintain accurate and timely updates in ERP systems (SX.e or equivalent), including exception notes, statuses, and outcomes
• Ensure system accuracy with no false acknowledgments or premature closures
• Track and report on exceptions, trends, vendor performance, and internal gaps
• Identify recurring issues and support process improvements and SOP development to reduce repeat errors
• Assist with inventory organization and warehouse orderliness as needed
• Support packing and shipping activities when required to maintain operational flow

Required Qualifications:

• Strong problem-solving and investigative mindset
• Ability to manage multiple issues simultaneously with attention to detail
• Clear and professional communication across departments and vendors
• Experience with ERP systems (SX.e preferred)
• Understanding of purchasing, receiving, and warehouse operations
• Ability to enforce process and hold boundaries across teams
• Strong date entry skills with a high level of accuracy

Education:

• 2 Year Associates
• 4 year Diploma strongly preferred
• Prior experience in Inventory Management

Supervisory Responsibility: N/A

Work Environment: This position operates in a combination of office and warehouse environments. The role requires frequent interaction with inventory, incoming shipments, and warehouse operations, as well as regular use of computer systems and ERP software.

The work environment may include:

• Exposure to warehouse conditions such as varying temperatures, noise from equipment, and active material handling operations
• Regular collaboration with cross-functional teams including Purchasing, Sales, and Operations
• Time spent at a desk using a computer, phone, and other office equipment
• Occasional need to move between office and warehouse areas throughout the day

Employees are expected to follow all company safety policies and procedures and wear appropriate personal protective equipment (PPE) when required.

Physical Demands: The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

This role requires:

• Frequent standing, walking, and moving between office and warehouse areas
• Regular use of hands and fingers to handle, inspect, and document materials and shipments
• Ability to lift, carry, push, or pull items up to approximately 25–50 pounds on an occasional basis
• Visual ability to inspect shipments for accuracy, quality, and damage
• Ability to bend, stoop, reach, and occasionally climb or balance as needed in a warehouse setting
• Prolonged periods of sitting and working on a computer

Travel: N/A

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Turner Supply Company is an Equal Opportunity Employer. Turner Supply Company does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.