IS Technician I

Join us! BRR Architecture is a national architectural design firm dedicated to creating inspiring architecture for retail, commercial and multi-family needs. Everything we do is built on our team-based approach. Regardless of where a client is located, or the studio they’re working with, our goal is to make everyone feel they’re working with one team. Our people make BRR a great place to work – check us out!

The primary role of the IS Technician I is to provide troubleshooting and support to in-house local and regional office technology users. Under general supervision, the technician provides technical software, hardware, and PC network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. Must be able to clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; troubleshoot networked computer issues; escalate complex end-user problems; conduct hardware and software inventory tracking and reporting; and perform related work as required.

Requirements:

• Applies comprehensive knowledge of computer hardware/software concepts.
• Delivers, sets up, and assists in the configuration of end-user PC desktop hardware, software, peripherals, and mobile devices in a corporate setting.
• Diagnoses and resolves system hardware, software, network, and user issues via telephone, email, in person, or remotely.
• Interfaces with end users and I.T. personnel for resolution of desktop and end user device related problems.
• Assists with all aspects of technical support, assists with the onboarding and training for new hires. Instructs end users in the appropriate use of equipment and/or software.
• Assists with technology planning and implementation of technology projects.
• Performs other related duties as required and assigned.
• Manage User accounts across a wide variety of systems.
• Is a primary contact for helpdesk requests.

Essential Qualifications:

• High school diploma or equivalent with some college or advanced technology education preferred. Experience doing computer troubleshooting experience in a business setting preferred.
• CompTIA A+.
• Experience in related information technology role preferred.
• Knowledge of troubleshooting Microsoft Windows products in a networked environment.
• Ability to work independently, taking initiative and ownership, setting priorities, and seeing projects/tasks through to completion.
• Discretion in handling confidential information, exhibit a strong customer service approach, strong communication and problem-solving skills.
• Must have a passion for learning the Information Technology Trades, have excellent organizational and multi-tasking skills, and the ability to work effectively in a professional atmosphere with strong written and oral communication skills.

Benefits & Perks:

• Paid time off and flexible work scheduling
• 401(k) profit sharing plan with company match
• Medical, dental and vision insurance, with access to 24/7 telemedicine consultation services
• Pre-tax savings accounts
• Life and disability insurance
• Employee Assistance Program
• Community Caring paid time off
• Company sponsored social events
• Fitness facility reimbursement & Sam’s Club membership

Full-time Non-Exempt. Work is performed primarily in an office setting, on a computer while seated, with the ability to lift up to 15 lbs. Travel Required.

BRR Architecture is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.