ISP Customer Support Lead

VistaBeam Networks

Lead a fast-paced customer support team in a growing internet service provider where your leadership directly improves customer experience and service reliability. At VistaBeam Networks, you will manage support operations, guide a team of agents, and ensure customers receive fast, effective solutions for all connectivity issues.

This is a strong opportunity for an experienced support professional who enjoys leadership, problem-solving, and delivering excellent service in the telecom and ISP industry.

Salary & Benefits

• Competitive monthly salary: QAR 7,500 – 12,000 (based on experience)
• Performance-based incentives
• Health insurance coverage
• Paid annual leave and public holidays
• Transportation allowance (if applicable)
• Training and leadership development programs
• Career growth into senior operations or service management roles

Work Schedule

• Full-time position
• 8–9 hours per day
• 5–6 days per week
• Rotational shifts including evenings or weekends (support coverage)

Key Responsibilities

• Lead and supervise the ISP customer support team
• Manage daily support operations and ensure service efficiency
• Monitor ticket resolution, response times, and SLA compliance
• Handle escalated customer complaints and technical issues
• Coordinate with technical and network teams for issue resolution
• Analyze customer feedback to improve service quality
• Train, coach, and support customer service agents
• Improve workflows, scripts, and support processes
• Track KPIs and prepare performance reports for management
• Ensure high levels of customer satisfaction and retention

Skills for This Role

• Strong customer service and leadership experience in ISP or telecom
• Technical understanding of internet services (FTTH, broadband, networking basics)
• Experience with CRM and ticketing systems (Zendesk, Freshdesk, ServiceNow)
• Problem-solving and conflict resolution skills
• Communication and interpersonal skills
• Team management and coaching abilities
• KPI tracking and performance monitoring
• Ability to handle escalations and high-pressure situations
• Analytical thinking and service improvement mindset
• Time management and organizational skills

Requirements

• Bachelor’s degree in Business, IT, Communications, or related field preferred
• Proven experience in customer support or call center leadership roles
• Experience in ISP, telecom, or technical support environments is highly preferred
• Strong leadership and decision-making skills
• Ability to manage multiple priorities in a fast-paced setting
• Commitment to delivering excellent customer experiences

About the Company

VistaBeam Networks is a growing internet service provider in Qatar delivering high-speed broadband and reliable connectivity solutions for residential and business customers. We are focused on innovation, service quality, and customer satisfaction.

Why Work With Us

• Leadership role with direct impact on customer experience
• Opportunity to grow within the ISP and telecom industry
• Supportive and collaborative team environment
• Hands-on experience with real network and service operations
• Clear career progression into senior management roles

Ready to Apply?

If you are ready to lead a customer support team and improve internet service experiences for customers, apply today.

الراتب المدفوع: QAR٧٬٥٠٠٫٠٠ لكل شهر

موقع العمل: بشكل شخصي