IT Administrator

Overview

Apt Resources is looking for an experienced IT Manager / IT Administrator to lead our client's IT operations and ensure the smooth functioning of all IT systems and services within our organization in Business Bay, Dubai, UAE.

Responsibilities

• Wi Fi Management: Regularly review and update Wi Fi security protocols. Change network passwords as required. Monitor network traffic for suspicious activity (monthly/quarterly).
• Email Management: Create and configure new employee email accounts. Provide setup instructions for approved devices. Manage standardized company email signatures (ongoing/as needed).
• Laptop & Device Configuration: Set up and configure laptops and devices in line with company policy. Install and maintain company approved software. Manage user access rights to prevent unauthorized admin privileges. Ensure all devices have active antivirus and encryption enabled.
• Domain & Hosting Management: Renew domain registrations annually. Manage DNS configurations and hosting provider services. Oversee hosting operations to ensure uptime, performance, and security.
• CRM & Application Management: Create and update CRM user accounts and permissions. Manage role based access and review permissions (monthly/as needed). Monitor CRM data integrity and security. Oversee CRM automation and process configuration. Manage company applications and user accounts.
• Security Audits & Risk Management: Conduct quarterly IT security audits to identify vulnerabilities. Implement corrective measures and report findings to management.
• Hardware & Infrastructure Maintenance: Perform regular maintenance on company hardware, servers, and networking equipment. Ensure CCTV and surveillance systems are operational. Configure and maintain Smart screens in meeting rooms.
• Data Backup & Recovery: Perform daily backups of critical company data. Test recovery procedures quarterly. Ensure compliance with company backup and disaster recovery policies.

Routine Activities

• Daily: Respond to employee IT support requests. Verify successful completion of system backups.
• Weekly: Review and close outstanding IT support issues. Update IT asset and inventory records.
• Monthly: Review Wi Fi security and monitor traffic. Audit CRM user permissions. Apply system and application updates and patches.
• Quarterly: Conduct comprehensive IT security audits. Test disaster recovery and backup restoration procedures. Review and refine CRM configurations and processes.
• Annually: Renew company domain registrations. Conduct comprehensive hardware maintenance. Evaluate hosting provider performance and contracts.

Qualifications & Compensation

Salary: AED 6,000 to AED 7,000 per month.

Apt Resources requires:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 5 years of experience as an IT Manager or IT Administrator.
• Hands on expertise with Windows/Mac, Office 365/Google Workspace, MySQL, PHP, Linux basics.
• Excellent leadership, communication, and interpersonal skills.
• Familiarity with CRM management, DNS, hosting, and backup solutions.
• Proficiency in IT service management tools and methodologies.
• Relevant certifications (e.g., ITIL, Cisco, Microsoft) are a plus.