IT Administrator

Job Title: IT Administrator
Reports to: Head of Finance
Department: IT
Location: Sharjah, UAE
Employment Type: Full-Time

Purpose of the Role

To ensure the smooth operation of IT systems across the Group Companies by leveraging up-to-date, secure, and business-compatible technologies, while supporting continuous improvements in infrastructure, security, and service delivery.

Key Responsibilities Daily Operations

Respond to IT concerns from staff via email, phone, or WhatsApp.

Monitor upcoming license/domain renewals and take timely action.

Ensure all Manafa websites (excluding HMH) are secure and operational.

Oversee IT infrastructure, systems, and security based on industry best practices.

Manage procurement, negotiation, and performance of IT service contracts.

Ensure legal and policy compliance across IT operations.

Conduct periodic security tests and implement necessary controls.

Develop and maintain business continuity and contingency plans.

Promote IT security awareness across the organization.

Monthly Duties

Maintain all hardware (Macs, PCs, printers, mobile devices) and cloud services.

Perform system updates, backups, and security checks.

Review all website functionality and Google Maps presence across companies.

Quarterly Duties

Audit and centralize domain/social account credentials under official business emails.

Perform IT security audits and vulnerability assessments.

Evaluate telecom plans for cost-effectiveness.

Yearly Duties

Renew software licenses, antivirus, firewalls, and domain hosting.

Prepare annual IT budget and vendor performance assessments.

Conduct IT GAP analysis and audits.

Evaluate hardware needs and coordinate procurement or maintenance.

Ad-hoc / As-Requested Tasks

Provide technical support for hardware, software, and network issues.

Troubleshoot email, internet, Outlook, and printer issues.

Install software and configure systems for new users.

Address mobile and telephony concerns (lines, roaming, billing).

Conduct physical IT audits on hardware conditions and warranties.

Support IT-related projects and implement security protocols.

Manage vendor negotiations and IT project budgeting.

Qualifications & Skills

Education & Certifications

Bachelor's degree in IT, Computer Science, or related field

IT Certifications (e.g., CompTIA, Cisco, Microsoft, etc.) are a plus

Experience

3+ years as an IT Administrator or in a similar technical role

Experience with cloud platforms, virtualization, and infrastructure management

Network/system administration

IT security and data protection

Hardware/software troubleshooting

Familiarity with macOS, Windows, cloud services (iCloud, OneDrive), Tally, Microsoft Office, etc.

Soft Skills

Strong communication and interpersonal skills

Analytical thinking and attention to detail

Ability to work independently and manage multiple priorities