IT Analyst (Law Firm)

Innovative Driven is currently seeking an IT Analyst to join the team at a prestigious, highly sophisticated, and collaborative law firm client in NYC! In this role, the successful candidate will provide primary user support, for users with Windows 11, Microsoft Office/Office 365, standard desktop hardware, and legal applications.

The first 3 months will require a fully on-site structure, and then will transition to a hybrid structure, allowing one remote working day per week. The hours are 10:00 AM-6:00 PM, Monday through Friday, with flexibility for overtime.

Responsibilities:

• Provide technical assistance via phone and email, including remote troubleshooting
• Monitor and respond to support requests using the firm’s ticketing system
• Resolve or escalate issues, ensuring timely communication and user satisfaction
• Troubleshoot in basic hardware, Microsoft Teams, and OneDrive use
• iManage document management or similar system experience
• Troubleshoot and edit documents using Microsoft Office/365 and Adobe Acrobat
• Assist with word processing, document formatting, conversion, and creation
• Format and edit legal documents, including TOAs, TOCs, redlines, and closing binders
• Utilize Adobe Pro features for document management and security compliance
• Use AI transcription tools or local subscription-based software to transcribe individual dictation and audio transcripts
• Offer backup support to other IT team members as needed

Requirements:

• Bachelor's Degree in Information Technology or similar
• Strong skill set in the support and troubleshooting of standard office hardware, Windows 11, Microsoft Office package, and Office 365
• Minimum 5 years of IT support experience in a legal/law firm environment
• Help Desk level experience with legal applications and document management systems