IT Analyst - Part Time

Responsibilities
Provide Tier 1 and Tier 2 internal support of hardware and software

Troubleshoot issues to identify and resolve root causes

Track and deploy MacBooks and other IT hardware according to IT policies.

Assist with setup, configuration, repair, and troubleshooting of MacBooks, peripherals, and software applications

Perform basic network and application administration

Monitor and maintain daily performance of IT systems

Onboard New Hires (obtain software requirements from Hiring Manager, setup MacBook, set permissions including MFA and ensure they are working, set and review plug-ins, maintain the approved software for the applications store)

Offboard Terminated Team Members

Ensure Channel11 is running in Ascent Cloud offices during business hours

Assess needs and setup audio/visual for conferences

Monitor end user compliance with SOC 2 policies


Requirements & Qualifications:

High school diploma or GED

Bachelor's degree in an IT-related field (at least in process)

Working knowledge of AI capabilities and security risks

Preferably 1 - 3 years of customer service, call center, and/or technical support experience

Demonstrated ability to identify the root causes of problems and resolve them

Excellent written and verbal communication skills

Ability to effectively prioritize and multi-task in a fast-paced environment

Must be able to learn new concepts quickly and apply them to daily work

Preferably experienced with macOS and MacBooks

Familiar with Microsoft Office Suite (Word, Excel, Outlook)

Familiar with Google Workspace (Google Docs, Sheets, Slides, etc.)

Working knowledge of Salesforce CRM is a plus

Hours - 20/week

Availability - Monday mornings, Friday afternoons, other agreed upon times during business hours