IT Assistant

Key Responsibilities:

• Provide first-level technical support to users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and peripheral devices.
• Assist with user account creation, access management, and password resets.
• Support the setup and maintenance of email accounts, shared mailboxes, and system permissions.
• Perform regular system updates, antivirus checks, and data backups.
• Log, track, and resolve IT service requests through the helpdesk system.
• Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.
• Assist with the installation and maintenance of POS, Opera, and other business applications.
• Maintain inventory records for IT equipment and ensure proper documentation.
• Provide on-site support for meetings, events, and system rollouts when required.
• Ensure adherence to IT policies, data security standards, and company protocols.
• Coordinate with vendors or external support teams when needed.