IT Assistant

Compensation for this role is determined based on the candidate’s experience, skills, and qualifications. The salary range provided is indicative and may be adjusted to ensure alignment with individual competencies and internal equity. We value talent and encourage all qualified individuals to apply.

Job Description

SYI is seeking a reliable and detail-oriented IT Assistant to support daily IT operations and ensure smooth functioning of computer systems, networks, and user support services. The ideal candidate will have hands-on experience in troubleshooting hardware and software issues, providing technical support to users, and maintaining IT assets. This role requires strong problem-solving skills, good communication, and the ability to work collaboratively across departments.

Key Responsibilities

• Provide first-level technical support to employees for hardware, software, network, and system-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Assist in user account management, access rights, and basic system administration (email, ERP, or business applications).
• Monitor and maintain IT inventory, including hardware, software licenses, and accessories.
• Perform routine system checks, updates, backups, and antivirus monitoring.
• Troubleshoot network connectivity issues (LAN, Wi-Fi, basic switches and routers).
• Support ERP, email, and office productivity tools; escalate complex issues to vendors or senior IT staff when required.
• Document IT procedures, user guides, and incident reports.
• Coordinate with external IT vendors and service providers for maintenance and repairs.
• Ensure compliance with IT security policies, data protection, and acceptable-use standards.
• Provide on-site and remote support as needed and assist during system upgrades or new implementations.

Qualifications & Experience

• Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field.
• IT certifications (CompTIA A+, Network+, Microsoft, or similar) are an advantage.
• Minimum 2–4 years of experience in an IT support or IT assistant role.
• Hands-on experience with Windows OS, MS Office/365, basic networking, and common business applications.
• Familiarity with ERP systems and helpdesk ticketing tools is a plus.
• Good command of written and spoken English.

Skills & Competencies

• Strong troubleshooting and analytical skills
• High attention to detail and accuracy
• Good communication and customer-service skills
• Ability to prioritize tasks and work under pressure
• Team-oriented with a proactive attitude
• Basic knowledge of IT security and best practices

Working Conditions

• Full-time position based at SYI offices/locations within the UAE
• May require occasional after-hours or weekend support during system maintenance
• Office-based role with some physical handling of IT equipment

Job Types: Full-time, Permanent

Pay: From AED4,000.00 per month