IT Assistant

Job Description – IT Assistant

- Job Type: Full-time

- Location: Ahmedabad

- Department: IT / Administration

- Reporting To: IT Manager / Admin Head
Position Overview

We are seeking a detail-oriented and proactive IT Assistant to join our team. The role involves providing technical support, troubleshooting IT issues, and ensuring smooth operation of hardware, software, and network systems. The IT Assistant will work closely with employees to resolve day-to-day technical challenges and support the company’s digital infrastructure.

Key Responsibilities :

- Provide first-level technical support for hardware, software, and network-related issues.

- Diagnose and troubleshoot problems with desktops, laptops, printers, and other IT equipment.

- Assist in maintaining internet connectivity, LAN/WAN, and Wi-Fi troubleshooting.

- Install, configure, and update operating systems, applications, and security patches.

- Support IT security protocols including antivirus updates, data backups, and access control.

- Respond to IT support requests via phone, email, or in person, ensuring timely resolution.

- Maintain logs of IT issues, resolutions, and preventive measures.

- Coordinate with external vendors or IT service providers when required.

- Assist in inventory management of IT assets (hardware/software licenses).

- Support onboarding of new employees with IT setup (email, accounts, devices).

Qualifications & Skills :

- Bachelor’s degree/diploma in IT, Computer Science, or related field.

- Freshers to 6 Months of experience in IT support or troubleshooting role.

- Strong knowledge of Windows OS, MS Office, and basic networking.

- Familiarity with hardware maintenance and peripheral devices.

- Good communication skills to explain technical issues clearly to non-technical staff.

- Ability to prioritize tasks and work under pressure.

- Problem-solving mindset with attention to detail.

Preferred Attributes:

- Experience in troubleshooting IT issues in a corporate environment.

- Knowledge of cloud tools (Microsoft 365, Google Workspace).

- Basic understanding of cybersecurity practices.

- Willingness to learn and adapt to new technologies.

Interested candidate share cv at hiring.dmipl@gmail.com / Jobs@dmgel.in

Job Types: Full-time, Fresher

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Work Location: In person