IT Assistant

About Us

Global Consultancy & Tax Services (GCTS) is a premier consultancy firm providing a comprehensive suite of services including Business Registration (SECP & USA LLCs), Taxation (FBR & IRS), Corporate Compliance, Accounting/Bookkeeping, and IT solutions. We serve a diverse clientele across Pakistan and all states of the USA. We are a fast-growing, dynamic workplace that values accuracy, compliance, and continuous learning.

Role Overview

We are looking for an energetic, tech-savvy, and detail-oriented IT Assistant to manage our daily office IT operations and provide technical support to our team. Since our operations are highly dependent on cloud-based systems and we operate in a demanding environment (handling USA and Pakistan tax seasons), ensuring 100% network uptime, smooth hardware performance, and prompt software provisioning is critical. This is an excellent opportunity for a fresh graduate or junior IT professional to gain hands-on experience in IT infrastructure and desktop support within a fast-paced environment.

Key Responsibilities1. Hardware & Desktop Support

• Set up, configure, and maintain office workstations, laptops, printers, scanners, and biometrics/attendance machines.
• Troubleshoot daily hardware, operating system (Windows/Mac), and peripheral issues for staff members.
• Ensure all system patches, antivirus software, and firewall rules are regularly updated to protect client data privacy.

2. Network & Connectivity Management

• Monitor and maintain the office Local Area Network (LAN), Wi-Fi routers, and internet connectivity to ensure zero downtime during peak operational hours.
• Coordinate with internet service providers (ISPs) immediately in case of link failures or slow speeds.
• Maintain backup internet connections and switch over seamlessly when required.

3. Software Provisioning & Access Control

• Assist the HR and operations teams during onboarding by creating official email accounts and setting up access to specialized platforms (QuickBooks Online, Xero, IRIS, SECP portals, CRM tools).
• Implement strict data security protocols, ensuring access rights are instantly revoked when an employee offboards.
• Provide basic training or technical guidance to fresh staff members on using company software and communication tools.

4. IT Inventory & Administrative Support

• Maintain an accurate, up-to-date digital inventory of all IT assets (PCs, laptops, monitors, mice, keyboards, chairs, ups, and network cables).
• Track and manage routine maintenance schedules for office hardware and backup power systems (UPS/Generators).
• Assist management in identifying hardware replacement needs and technical specifications for office expansion.

Qualifications & Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, BS (SE), or equivalent technical diploma/degree.
• Experience: 0 to 1 year of relevant experience (Fresh graduates with strong internship or freelance desktop support experience are highly encouraged to apply).
• Technical Skills:
• Proficient in Windows OS installation, troubleshooting, and basic networking (TCP/IP, DNS, LAN, Router configuration).
• Familiarity with cloud-based environments (Google Workspace, Microsoft 365) and remote support tools (AnyDesk, TeamViewer).
• Basic knowledge of data security practices and backup procedures.
• Communication: Good verbal and written English and Urdu skills to coordinate with team members and vendors.
• Soft Skills: Strong problem-solving mindset, high attention to detail, ability to handle pressure during high-stress seasonal peaks, and a proactive "get things done" attitude.

What We Offer

• Competitive Monthly Salary: PKR 45,000 - PKR 50,000 (Based on technical skills and performance).
• Benefits: Complimentary staff lunches and a supportive work environment.
• Professional Growth: Exposure to international business IT infrastructure, cloud-based accounting workflows, and modern data security standards.
• Career Path: Opportunity for rapid career growth as the company scales.

Pay: Rs45,000.00 - Rs50,000.00 per month

Ability to commute/relocate:

• Rawalpindi Satellite Town: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person