IT Assistant (part-time)

APPLY @ www.miamicountyks.gov/jobs

Overview:
The IT Assistant is a temporary part-time position that supports the county’s Information Technology department by providing first line technical assistance, handling incoming requests, and assisting with basic equipment set up and decommissioning. This role is ideal for someone developing their IT skillset and offers hands-on experience with daily support operations, hardware setup, and user assistance. The IT Assistant works under direct supervision and helps ensure timely, accurate support for county staff.

Typical schedule: M, W, F - 7:30 am to 4:00 pm
Position end: December 31, 2026
***Schedule and position end date may be subject to change based on departmental and operational needs. Hours of work not to exceed 30 per week or 1,000 hours per year. Non-KPERS covered position. ***

Duties:

• Answer incoming phone calls and respond to user inquiries in a courteous and professional manner.
• Monitor and respond to user emails, ensuring timely communication and follow-up.
• Accurately log and update support tickets in the help desk system.
• Provide day-to-day technical support for basic hardware, software, and access issues.
• Unlock user accounts and assist with password resets and access troubleshooting.
• Assist with installing desktops, laptops, monitors, and peripheral devices.
• Support the removal, preparation, and decommissioning of outdated equipment.
• Escalate complex or unresolved issues to appropriate IT staff, ensuring thorough documentation.
• Demonstrate a willingness to learn and adapt to county IT systems, tools, and procedures.
• Perform other duties as assigned by IT staff or leadership.

Position Requirements:

• High School Diploma or equivalent.
• Basic understanding of computers, operating systems, and common software applications.
• Valid driver’s license required.

Pay: $20.56 per hour

Work Location: In person