IT ASSOCIATE

Role and Responsibilities

• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults; maintaining scanners, printers and other IT equipment including hardware or software
• Providing support, including procedural documentation and relevant reports
• Following diagrams and written instructions to repair a fault or set up a system
• Supporting the roll-out of new applications
• Setting up new users’ accounts and profiles and dealing with password issues
• Prioritizing and managing many open cases at one time
• Testing and evaluating new technology
• Conducting electrical safety checks on computer equipment
• Active Directory, domain systems, restrictions
• Configure different kind of wireless devices and Cisco routers

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Bachelor’s degree from a reputable local or international University

PREFERRED SKILLS

• Good communication skills
• Advanced MS Office and MS Excel skills essential
• Attention to detail and strong ability to work with deadlines