IT Associate

Position Summary:

The IT Associate is responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues.

Position Responsibilities:

• Responsible for setting up accounts for new users.
• Responsible for setting up equipment for employee use, performing or ensuring installation of cable operating systems.
• Regularly evaluating the IT system to ensure they meet the necessary demands.
• Responsible for supporting and implementing organizational processes related to all information technology processes.
• Responsible for supporting setting up, purchasing, contraction, leasing, or otherwise arranging for all equipment and services related to information technology.
• Responsible for supporting the development of all manuals, protocols, processes, policies, and or procedures related to information technology.
• Responsible for supporting the organizational development of technology initiatives and products.
• Responsible for implementing preventive maintenance and maintenance support services for all equipment and services.
• Responsible for supporting developing, implementing, and monitoring a plan for the safety and security of information including a plan for managing interruptions.
• Responsible for setting employee support systems and process including setting up accounts, log ins, passwords, and other services.
• Responsible for supporting developing, monitoring, and implementing systems and process for access to information including tier system for security and privacy.
• Responsible for supporting developing, managing, and maintaining system for information storage and sharing.
• Responsible for ensuring all systems are HIPAA compliant and monitors for security breaches.
• Responsible for managing and implementing a process for reporting technology issues and/or need for support.
• Responsible for supporting and monitoring the organization’s social medica presence.
• Responsible for supporting the development and managing the organization’s branding products including logos and other mixed media products.
• Responsible for obtaining, managing, and servicing general office equipment management including copiers, faxes, phones, and other business-related equipment.
• Assisting with network administration tasks.
• Ensuring data storage is safe and secure.
• Resolving all issues co-workers might have with their IT systems and software.
• Responsible for educating co-workers about network security and best practices for computer usage.
• Supporting the day-to-day operations of the company’s computer network.

Licensures and/or Certifications

• Professional licensure or certification relevant to degree.

Education and Experience:

• High School Diploma or equivalent.
• Degree in computer science or related field preferred.
• Minimum of two (2+) years’ experience in Information Technology.