IT & BI Systems Analyst

Wilsbach Distributors, Inc. takes pride in our people, our community, and our environment. We are a dynamic, family-owned beverage distribution company located in a state of the art facility in Harrisburg, PA. Our business success is only as strong as our people. For more than 90 years we have been committed to delivering our top consumer brands to market. Our products include high quality beverages produced locally and nationally for consumers. Our team is dedicated to supporting the communities we serve in a positive, responsible, and sustainable way.

We are looking for an experienced, energetic, self-motivated, and reliable individual to join our Business Intelligence team.

Position Summary: The IT & Business Intelligence (BI) Administrator is responsible for ensuring seamless technology operations across all Wilsbach departments. This position involves the design, implementation, and ongoing support of hardware, software, reporting and data solutions, with an emphasis on incorporating AI to enhance operational efficiency and advancing automation initiatives.

Key Responsibilities:

• Provide technical support and resolve hardware, software, and connectivity issues.
• Administer user accounts, permissions, and security settings across systems.
• Monitor and maintain both on-premises and cloud-based infrastructure.
• Perform system updates, patches, and preventative maintenance.
• Support onboarding and offboarding by provisioning and deactivating accounts and devices.
• Collaborate with the BI Team to support reporting platforms and maintain internal dashboards.
• Build and maintain custom tools and workflows using SharePoint, Power Platform, or scripting (e.g., PowerShell, Python).
• Support ERP, WMS, and other business systems in coordination with vendors and internal users.
• Enforce cybersecurity best practices, including MFA, endpoint protection, and access controls.
• Maintain comprehensive system documentation, IT procedures, and asset records.
• Manage routine data backups and regularly test disaster recovery protocols.
• Ensure compliance with IT governance policies, licensing standards, and data security protocols.

• Working knowledge of operating systems, cloud platforms (AWS, GCP), network fundamentals, and specialized AI/ML tools.
• Knowledge in building and maintaining custom tools and workflows using SharePoint, Power Platform, or scripting (e.g., PowerShell, Python, etc.).
• Understanding data design, data quality principles, and data management techniques to support AI initiatives.
• Adjusted/Flexible hours to support daily IT tasks, including possible evening and/or weekend support.
• Effective communication (written and oral) and customer service skills.
• Strong organizational and time management skills with a sense of urgency when performing tasks.
• Strong interpersonal skills, effective at building relationships internally and externally.
• Ability to work independently and a drive to research and develop IT related projects.
• 1-2 years of progressive IT support (preferably distribution experience).
• Minimum of AA certificate/degree in Computer science, IT, IST or related field, or equivalent experience and certification.
• Proficient in Microsoft Windows, Apple IOS, Microsoft Office Suite, Microsoft Teams, SharePoint, Power Apps, Power Automate, and Power BI.
• Security-minded with a proactive approach to system access and data protection.
• Working knowledge in firewall configuration and general networking.
• Ability to lift, push, pull up to 50lbs as needed.