Job Title: IT Business Analyst

Department: Technology
Reports To: Director of Technology (LOVB Inc)
FLSA Status: Exempt
Direct Reports: 0
Location: Remote (U.S.-based; must reside in one of LOVB’s Pro League cities) with occasional travel for match support and company events
Relocation: Not provided

About LOVB (League One Volleyball)

League One Volleyball (LOVB) is reimagining women's sports. Launched in 2019, our company is a mission-led sports performance, training, and media enterprise that is changing the game of volleyball in the USA and empowering new generations of female athletes.

It is a groundbreaking time for volleyball in the U.S., highlighted by historic triple Olympic Gold medals in Women's Indoor, Beach, and Sitting Volleyball. Volleyball is already the #1 most played girls' youth sport, with 38 million current and former players today. Of major sports, it is the only one that is women-first, with approximately 90% of players being female. Yet the volleyball market has been largely overlooked by traditional sports investors, brands, and media.

LOVB is capturing this opportunity by building a strong club business and, from that built-in audience and fandom, creating the best Pro League in the world alongside a digital ecosystem that connects all aspects of LOVB. This community-up approach drives participation and fandom while enabling greater empowerment for girls and young women who live and love this sport.

Essential Duties and Responsibilities

IT Support & Service Operations

• Triage and manage incoming IT support tickets, ensuring timely resolution and high-quality customer service.
• Provide hands-on troubleshooting support across hardware, software, and collaboration tools.
• Maintain clear communication with stakeholders throughout the lifecycle of support requests.
• Escalate complex issues appropriately while retaining ownership through resolution.

User Lifecycle & Google Workspace Administration

• Own user onboarding, access updates, and offboarding workflows in alignment with security and compliance standards.
• Configure and maintain Google Workspace accounts, group permissions, and access controls across entities.
• Partner with People Operations to ensure seamless employee lifecycle transitions.
• Conduct periodic audits to maintain system integrity and access accuracy.

Hardware Procurement & Asset Management

• Oversee procurement, configuration, distribution, tracking, and return of employee hardware.
• Coordinate shipping logistics for new hires, replacements, and offboarding.
• Maintain accurate asset inventory records and continuously improve tracking processes.
• Develop scalable asset management workflows to support organizational growth.

Process Development & Business Analysis

• Analyze and document IT and operational workflows to identify inefficiencies and opportunities for improvement.
• Design and implement scalable process enhancements across employee lifecycle management and internal systems.
• Collaborate with Finance, People, and department leaders to align systems with business needs.
• Develop documentation and training materials that promote transparency and operational clarity.

LOVB Pro Match & Event Support

• Provide on-site technical support during LOVB Pro matches in your local market.
• Troubleshoot real-time issues related to technology, connectivity, and operational systems.
• Travel to additional Pro markets as needed to support league-wide match operations.
• Support company events and league initiatives requiring technology setup and execution.

Required & Preferred Skills/Abilities

Required:

• Strong foundational IT support skills, including ticket triage and end-user troubleshooting.
• Experience administering Google Workspace or similar SaaS platforms.
• Knowledge of user lifecycle management and hardware asset tracking.
• Strong organizational and prioritization skills in fast-moving environments.
• Process-oriented mindset with the ability to document and improve workflows.
• Clear, professional written and verbal communication skills.
• Service-first approach with strong cross-functional collaboration skills.

Preferred:

• 3–5+ years of experience in IT support, systems administration, or IT operations.
• Experience in high-growth, startup, or multi-entity environments.
• Experience supporting live events, sports operations, or production environments.
• Familiarity with ticketing systems, identity management tools, and asset management platforms.

Education and Experience

• Bachelor’s degree in Information Technology, Business Systems, or a related field preferred.
• 3–5+ years of progressive experience in IT support, systems administration, or business systems roles.
• Experience supporting distributed or remote teams strongly preferred.

Personal Attributes

• Thrives in a fast-paced, dynamic environment with shifting priorities.
• Solutions-oriented and able to identify when to escalate issues or challenges.
• Strong collaborator with excellent verbal and written communication skills.
• Capable of working independently while effectively partnering with a distributed, remote team.
• Positive, proactive, organized, and creative - brings fresh ideas to problem-solving.
• Highly adaptable and eager to learn in a rapidly evolving environment.

Work Environment & Physical Requirements (Remote)

• Ability to operate a computer and use a keyboard, mouse, and video conferencing tools.
• Ability to clearly communicate via video, phone, and written channels.
• Ability to lift and move hardware equipment packages as needed.
• Availability during evenings, weekends, and live events as required during Pro season.
• Occasional travel may be required for site visits, match support, and business-related events.