IT Business Systems Analyst - Entry

Role Description

Key responsibilities

• Automation Design & Development: Build, optimize, and maintain Salesforce Flows to automate business processes. Ensure automations are scalable, modular, and adhere to best practices.
• Business Process Analysis: Facilitate workshops to review business processes and gather requirements. Translate business needs into technical solutions using Salesforce automation capabilities.
• Platform Expertise: Demonstrate in-depth knowledge of Salesforce platform features, including Lightning Platform, Sales Cloud, Service Cloud, and Force.com. Stay current with platform updates, new automation features, and best practices.
• Integration & Data Management: Integrate Salesforce with external applications using SOA/ESB technologies and web services (REST, SOAP, WSDL). Manage data migration and ensure data integrity across automated processes.
• Release Management & Quality Assurance: Use source control and CI/CD tools (Git, Jenkins, ANT, SFDC Metadata API) for deploying automation assets. Conduct peer reviews and testing to validate automation logic and compliance.
• Consultation & Collaboration: Provide consultation to business process owners and stakeholders. Lead technical solutioning and mentor junior team members.
• Documentation & Compliance: Document automation logic, business rules, and maintain clear records for auditability. Ensure automations comply with internal and external regulations (e.g., SOX, data privacy).

Basic Qualifications

• B.Tech/B.E. - Any Specialization, M.E/M.Tech - Any Specialization, MCA or Equivalent experience. 5–10 years of Salesforce experience (Lightning Platform, Sales Cloud, Service Cloud).
• Hands-on experience with Salesforce Flows, advanced formulas, workflow rules, and automation strategies.
• Experience integrating with external systems and middleware tools (e.g., Dell Boomi).
• Familiarity with client-side technologies (HTML, CSS, JavaScript) and frameworks (Angular, React, Backbone) is helpful.
• Understanding of version control systems (Git, SVN) and build tools (Jenkins, ANT).
• Strong communication skills and ability to handle multiple tasks in a global collaboration environment data migration.

Preferred Qualifications:

• Excellent Communication skills are very important
• Willingness to travel with minimal constraints
• Strong technical capabilities with hands on experience
• Capable to handle multiple tasks
• Flexible working hours to accommodate global collaboration