IT Change Manager

Job Purpose:

Ensuring that changes are implemented smoothly, effectively, and with minimal disruption to IT services and business operations. In addition to, the ability to collaborate across teams, manage multiple stakeholders and changes while ensuring that they are executed in accordance with ITIL best practices and other frameworks/standards as COBIT, ISO 20000.

Key Accountabilities:

• Ensure that the process for managing changes is consistent, efficient, and aligned with business needs, providing a structured approach to change and reducing risk.
• Work with IT and business stakeholders to plan, schedule, and prioritize changes in alignment with business objectives and IT service continuity.
• Oversee the change lifecycle from initiation through implementation and post-implementation reviews, ensuring changes are tracked and completed on schedule.
• Review risk assessments for proposed changes, identifying potential service disruptions, security risks, or compliance issues.
• Review and approve or reject changes based on risk, business impact, and technical feasibility.
• Review regular reports on change metrics (e.g., success rate, failed changes, time-to-implement) to identify trends and areas for improvement.
• Serve as the primary point of contact for all change-related queries, ensuring clear and timely communication with stakeholders across IT, business units, and third-party vendors.

Skills & Qualifications:

• Bachelor Degree in Computer Science, Business Administration, Finance or any relevant discipline.
• Minimum 8 years of experience in IT change management, service management, or IT operations, with at least 2-3 years in a leadership or senior management role.
• ITIL Foundation or higher, PMP (Project Management Professional), or other relevant certifications in change management or project management are highly desirable.
• In-depth knowledge of change management processes and best practices, ideally following ITIL or similar frameworks (e.g., COBIT, ISO 20000).
• Strong leadership and management.
• Conflict Resolution.
• Business Acumen.
• Detail-oriented.