IT Consulting Firm Dispatching/Scheduling

OVERVIEW
We are seeking a highly organized and detail-oriented individual to join our team as a Dispatch/Scheduling lead. Individual will be the first point of contact for our company, they will play a crucial role in providing excellent customer service and ensuring smooth operations with clients and our technicians. Applicant must have excellent communication skills, strong organizational skills, in-depth working knowledge of Microsoft Office and Office 365 applications and computer skills.

RESPONSIBILITIES
- Communicate with clients and vendors in a friendly and professional manner
- Answer phone calls and emails and enter information into ticketing system
- Schedule and dispatch appropriate personnel to service requests
- Main point of contact for scheduling in an office of eight employees
- Follow service requests through system to insure all requests meet service metrics
- Assist with purchasing and acquisition
- Organize and track all client assets while in our system
- Maintain a clean and organized work area
- Perform clerical tasks such as filing, data entry, and document management
- Assist with project coordination and office management tasks as assigned
- Provide personal assistant support to management as needed

REQUIREMENTS
- High school diploma or equivalent
- Current and valid driver's license and available transportation
- Previous experience in a customer service role is preferred
- Proficient in using Microsoft Windows environment, Microsoft Office Suite, Outlook Email
- Excellent organizational skills with the ability to multitask effectively
- Strong attention to detail and accuracy
- Exceptional communication skills, both verbal and written
- Professional phone etiquette and customer service skills
- Ability to work independently as well as part of a team
- Ability to think quickly and address issues as they arise

We look forward to hearing from qualified applicants. Join our team as a Front Desk Agent and contribute to creating a positive experience for our clients. Apply today!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person