IT Coordinator

This position is based in Memphis, TN.

Position Summary

The Information Technology (IT) Coordinator is responsible for the technical support of Med Communications (MC) services at all levels.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

IT Operations

• Monitor IT support tickets daily.
• Coordinate handling of escalated technical issues with IT vendor.
• Assist employees with technical issues.
• Assist with programming, monitoring, and maintaining phone system.
• Coordinate and execute installation of software and hardware.
• Coordinate and set up IT equipment and software for new hires.
• Provide IT help for new hires on IT equipment and software.
• Assist with testing from IT Vendors
• Serve as Database Administrator for MC hosted IRMS and other software.
• Maintain MC dashboard.
• Coordinate with Senior IT Operations Manager regarding new technical enhancements or needs.
• Serve as backup for MC hosted software.
• Assist with reporting needs of database and phone system.
• Provide support to Senior IT Operations Manager.
• Serve as an after-hours contact for emergency technical situations.
• Maintain training materials for IT hardware equipment and software, phone software, and Microsoft 365.
  
  
  

Position Qualifications

• Proficiency in the field of analyzing IT needs and developing suitable solutions.
• Competent at finding technical errors and efficiently fixing them.
• Ability to simplify complex technical data into simpler terms and explain it articulately.
• Effective data management skills that help prepare reports and maintain records.
• Knowledge of Microsoft office applications, operating systems, and languages.
• Technical knowledge in the fields of computer science, and technologies used in a call center and pharmaceutical environment.
• Above average attention to detail, teamwork, and initiative.
• Ability to interact with other departments within the company and be proficient in e-mail and verbal communication.
• Quickly able to learn new software.
  
  
  

Competency Statements

• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Organized - Possesses the trait of being well organized or following a systematic method of performing a task.
• Accuracy - Ability to perform work accurately and thoroughly.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Customer Oriented - Ability to take care of the client’s needs while following company procedures.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
  
  
  

Skills And Abilities

Education: Associates or Bachelor’s degree in Information Technology, Computer Science or related field of study, or equivalent work experience.

Experience: 3 years previous experience preferred.

Computer Skills: Prefer proficiency with Microsoft 365 apps, database software, IT hardware and software.