IT Coordinator

IT Coordinator

The Donaldson Organization is one of New York’s leading Commercial Carpentry Contractors. We are currently seeking a motivated IT Coordinator to join our team. This role is ideal for a hands-on IT professional who enjoys supporting end users, managing vendor relationships, and assisting with server and licensing administration. Candidates will be introduced to a dynamic work experience and must be professional, detail oriented and organized to succeed.

If you are technically astute, organized and have a great sense of attention to detail, you could be the person we're looking for. We have a great sense of teamwork and a great opportunity for someone who has a strong work ethic. who is ready to grow and learn.

Key Responsibilities

· Troubleshoot hardware, software, and peripheral issues

· Manage and coordinate with IT vendors and service providers

· Assist MSP with server administration tasks, including monitoring and maintenance

· Maintain and manage server and Microsoft licensing (CALs, Microsoft 365, etc.)

· Document support procedures, configurations, and issue resolutions

· Escalate issues appropriately while maintaining ownership through resolution

· Provide desktop and end-user support for Windows-based environments, as needed

· Other duties as assigned

Requirements:

· Approximately 2+ years of experience in an IT support or systems support role

· Strong knowledge of Windows desktop operating systems

· Experience providing hands-on desktop and end-user support

· Familiarity working with IT vendors and third-party service providers

· Basic understanding of servers, Active Directory, and licensing concepts

· Strong communication and organizational skills

· Ability to work independently and as part of a team

Work Environment and Physical Demands:

We are committed to providing reasonable accommodations to individuals with disabilities in the hiring process and in performing essential job functions. If you require accommodation, please notify us so we can engage in an interactive process to meet your needs.

This position operates in an office environment and is required to work in both offices, use standard office equipment, such as personal computers, printers, etc. While performing the duties of this job, the employee is occasionally required to stand; move about; sit; carry work and some IT equipment up to 25 lbs., use controls, reach with hands and arms, climb stairs; and communicate. Take parts of the IT equipment apart and place them on a table, and have vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, etc.

Preferred Qualifications

· Microsoft certifications (MCP, MCSA, MS-900, AZ-900, or similar)

· Experience with Microsoft 365 and related licensing

· Familiarity with virtualization, backup solutions, or basic networking

Why Join Donaldson

· Opportunity to grow technical skills and pursue certifications

· Exposure to enterprise systems, servers, and vendor management

· Collaborative and supportive IT environment

· Our company has a strong commitment to employee wellness. In addition to healthcare and 401(k) benefits listed below, we offer a Wellness Center and Personal Trainer onsite at our Hauppauge location which is available at no cost to employees. We also offer multiple wellness events throughout the year and encourage all to participate.

Salary range is $60-80,000 annually with potential for bonus

Position Type/Expected Hours of Work: This position is full time and the expected hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.

Travel:Travel is primarily local and will include periodic visits to the Long Island City office.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

We are proud to be an EEO/ M/F/D/V.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience:

• IT support: 2 years (Preferred)

Ability to Relocate:

• Hauppauge, NY 11788: Relocate before starting work (Preferred)

Work Location: In person