IT Desk Help

IT Support Technician – On-Site

Job Description & Posting

Prepared by: Hossein Dadkhah, CIO | For review and posting by: Heidi Munroe, HR Manager

Position Details

Job Title: IT Support Technician - On-Site

Employment Type: Full-Time, Permanent

Location: Regent Aerospace Corp. - On-Site (Toronto, ON)

Reports To: President / Senior Leadership

Works In Coordination With: External Managed IT & Cybersecurity Partner (MSP/MSSP)

About The Role

Regent Aerospace is seeking a dependable, hands-on IT Support Technician to provide on-site technical and operational support. This is a full-time, physically present role that serves as the day-to-day IT point of contact at our facility, working in close coordination with our external managed IT and cybersecurity partner.

This is not a remote or hybrid position — your presence on-site is essential. In addition to IT duties, you may be assigned general operational tasks to keep your time productive throughout the full workday.

Key Responsibilities

• Set up, configure, and deploy computers, printers, and peripherals.
• Provide first-line helpdesk support for staff (hardware, software, connectivity issues).
• Escalate intermediate and advanced issues to the external MSP/MSSP team and serve as on-site hands for remote diagnosis and resolution.
• Manage IT asset inventory, equipment tracking, and basic documentation.
• Coordinate with the MSP team on scheduled maintenance, patching windows, and hardware replacements.
• Assist with onboarding/offboarding setup for new and departing employees.
• Support cabling, hardware moves, and physical infrastructure tasks as directed.
• Carry out additional operational or administrative tasks as assigned by management.
  
  

Requirements

• 1–3 years of experience in an IT support or helpdesk role.
• Proficiency with Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint).
• Familiarity with basic networking concepts (IP addressing, Wi-Fi, printers).
• Experience with computer imaging and deployment tools.
• Strong communication skills and a reliable, professional attitude.
• Ability to work independently on-site with minimal supervision.
• CompTIA A+ certification is an asset.
  
  

Out Of Scope For This Role

The following functions are managed exclusively by our external IT partner and are not part of this position:

• Network administration, firewall, or switch configuration.
• Server management or virtualization.
• Cybersecurity monitoring, policy, or incident response.
• IT procurement decisions or vendor management.
• Infrastructure architecture or strategic IT planning.