IT / Desktop Suppport

**Bachelor's Degree in Computer Technology or related field. Certifications such as MCP, A++ preferred**

**Minimum 2 to 5 years previous experience providing workstation support**

• Troubleshoot and resolve hardware, connection, printer and software issues reported to service desk
• Update network applications as required
• Troubleshoot and resolve all problems encountered with hardware and software
• Escalate requests to the appropriate third party, as needed
• Replace or repair defective parts and equipment
• Conduct technology training for new users
• Provide support to the Technology and Operations team
• Conduct briefings and demonstrations for users to enhance system productivity
• Assist in development of training coursework and materials
• Maintain and expand knowledge base in area of expertise
• Increase efficiencies, technical ability and interpersonal skills
• Perform routine system monitoring and performance benchmarking
• Monitor and remove virus, spyware and other non-authorized software
• Track open tickets, identify missing knowledge articles during calls/ticket processing and initiate creation. Update the customer on the progress until resolution is reached
• Close incidents and requests in support system, update resolution
• Monitor and analyze the status of the SaviLinx infrastructure and systems and reports issues to management and/or support vendors
• Evaluate and notify appropriate personnel and document outages as they occur
• Maintains an accurate inventory of IT assets
• Maintain the card key access control system
• Assist the facilities personnel for basic repairs and projects.
• Pay is based on experience.
• Some flexibility in hours is allowed, but the employee must be available during the 'core' work hours of 8:00am -- 4:30pm, Monday through Friday.