IT Engineer

Sharp Brains, a global IT services company, is hiring an IT Support & Service Delivery Coordinator to manage client communications, engineer scheduling, and daily IT support operations.

You’ll act as the bridge between customers and technical teams — ensuring smooth delivery, timely responses, and excellent service standards.

Key Responsibilities

• Coordinate IT field service and support tickets with customers and engineers.
• Communicate clearly with international clients via email and phone.
• Track SLAs, incidents, and reports using ticketing tools (e.g., ServiceNow, Zoho, Jira).
• Prepare daily updates and service performance summaries.
• Support Service Delivery Managers with scheduling, follow-ups, and documentation.

Requirements

• Bachelor’s degree in IT, Business, or Communications.
• 1–3 years of experience in helpdesk, IT coordination, or customer service.
• Excellent English communication skills (spoken & written).
• Organized, proactive, and confident handling international clients.
• Strong skills in Excel / Google Sheets and familiarity with ticketing tools.

Why Join Sharp Brains

• Work with global enterprise clients and international teams.
• Clear path to grow into Service Delivery Manager roles.
• Competitive pay, bonuses, and a fast-paced professional environment.

Job Type: Full-time

Pay: Rs100,000.00 - Rs120,000.00 per month

Application Question(s):

• Do you have hands-on experience using any IT ticketing or service management tools (e.g., ServiceNow, Zoho Desk, Jira, or similar)?
• This job requires frequent communication with international clients. Are you fluent in spoken and written English?
• Have you previously worked in a role that involved direct communication with clients or customers (by email, phone, or chat)?

Experience:

• Customer Support: 3 years (Required)

Language:

• English (Required)

Work Location: In person