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JOB_REQUIREMENTS

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Responsibilities

  • Install, configure, and maintain computer hardware, software, printers, scanners, and other IT equipment.

  • Provide first-level technical support to office and site staff for IT-related issues (hardware/software/network).

  • Monitor and maintain LAN/WAN, internet connectivity, VPNs, and other network systems.

  • Manage user accounts, emails, file sharing, and access permissions (e.g., Microsoft 365, domain systems).

  • Troubleshoot system and network problems, diagnose faults, and resolve issues promptly.

  • Perform regular data backups, antivirus updates, and basic cybersecurity practices.

  • Coordinate with external vendors for IT services, software licenses, and system upgrades.

  • Maintain IT asset inventory and ensure timely servicing or replacement of equipment.

  • Assist in setting up new user systems and conducting basic IT orientation/training for staff.

  • Support software used by technical/design teams (e.g., AutoCAD, Revit, project management tools).

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