IT Field Support Technician

Company Overview
Aligned Development Strategies, Inc. (ADSI) is a dynamic, small business based in Washington, DC. Specializing in Information Technology and Management Consulting. We partner with government and commercial clients to solve complex business challenges through innovative technological solutions, dedicated to delivering dependable services with integrity.

Job Summary
We are seeking a proactive and energetic IT Field Support Technician to join our team. In this role, you will provide technical assistance and support related to computer systems, cloud services, hardware, and software.

IT Field Support Technicians operate and maintain computer systems and networks to ensure End-Users receive effective IT Services.

Responsibilities

• Serving as the first point of contact for IT support for WSSC Depot
• Installing, configuring, and maintaining software and hardware components of computer and network systems
• Diagnosing and troubleshooting software and hardware issues
• Repairing and replacing damaged computer and network components
• Ensuring the security of clients and server computers by installing and upgrading antivirus and firewall software
• Supporting people whenever they encounter challenges with computers and network devices Maintaining and updating technical documentation regularly
• Testing new hardware and software before full-scale installation

Requirements

• Education: High School degree or equivalent; an associate's degree preferred
• General Experience: 2 years
• Specialized Experience: Experienced in Active Directory, Windows OS, SCCM, and SITIL Methodologies
• Skillset: Computer Hardware Repair: 1 year (Preferred) Technical support: 1 year (Preferred) Software troubleshooting: 1 year (Preferred) Strong customer service skills
• Effective communication skills to collaborate with team members and clients; ability to explain technical concepts clearly
• Analysis skills to diagnose problems quickly and implement appropriate solutions efficiently

Join us at ADSI to be part of a dedicated team committed to delivering innovative IT solutions that empower our clients. Your expertise will help ensure seamless technology operations while advancing your career in a supportive environment focused on growth and excellence.

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person