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IT Field Support Technician (entry level)
Location
- Office out of TheraCare Austin- 525 Round Rock W Dr #A170, Round Rock, TX 78681
- Services Austin, College Station, New Braunfels, and El Paso (El Paso approximately once every 2 months)
- 100% travel within assigned region
What We Offer You
- Competitive pay
- Comprehensive medical, dental, and vision coverage
- Additional supplemental benefits (life insurance, disability, accident, etc.)
- 401(k) with company match
- Generous paid time off (Vacation/Sick/Holiday) for full‑time positions
- Career growth and advancement opportunities
- A company culture committed to compassionate care and high‑quality service
- Mileage reimbursement and support for field‑based work
- Many more perks and benefits
Job Summary
The IT Field Support Technician provides enterprise‑level, onsite technical support to Cantex Home Health & Hospice (HCBS) locations and Skilled Nursing Facilities across the Austin region. This role is responsible for diagnosing and resolving hardware, software, network, and peripheral issues, supporting mobile and desktop devices, and ensuring reliable technology operations for field and facility staff.
This position performs a balanced mix of ticket resolution, preventative maintenance, and project participation, including equipment refreshes, infrastructure upgrades, and facility expansions. Work is performed onsite at Cantex locations, requiring daily travel between facilities. This is not a remote position.
The role includes two weeks of onboarding in Dallas at HQ before transitioning to independent field work.
Qualifications
- Minimum 1 year of IT field support, desktop support, or help desk experience
- Ability to travel daily between facilities (100% travel role)
- Hands‑on experience with Windows 11, Active Directory, Azure AD, and Microsoft 365
- Experience supporting mobile devices, Android tablets, laptops, desktops, and printers
- Proficiency with remote support tools and ticketing systems (ManageEngine preferred)
- Strong troubleshooting skills across hardware, software, and network environments
- Ability to work independently while representing the IT department professionally onsite
- Ability to participate in an after‑hours/on‑call rotation for outages or urgent issues
- Strong communication skills with the ability to provide clear written and verbal instructions
- Ability to comply with all Cantex health and safety protocols
Essential Functions
- Travel to assigned Cantex offices and facilities to resolve issues that cannot be addressed remotely
- Provide technical support for smartphones, tablets, laptops, desktops, and peripheral devices
- Diagnose and troubleshoot hardware, software, and network issues
- Support Windows‑based systems, Active Directory, Azure AD, and Microsoft 365
- Perform workstation setup, configuration, deployment, and application installation
- Respond to user inquiries and identify root causes through targeted questioning
- Track issues through full resolution in the ticketing system (ManageEngine)
- Document all service activities accurately and completely
- Escalate issues appropriately when additional expertise is required
- Provide timely, professional communication to users regarding status and resolution
- Complete scheduled preventative maintenance tasks
- Create and maintain knowledge base articles
- Assist with IT projects such as equipment refreshes, infrastructure upgrades, and facility expansions
- Attend Elysian and TheraCare regional meetings to assess needs and provide follow‑up plans
- Maintain positive, professional relationships with facility staff and corporate personnel
- Adhere to all Cantex policies, procedures, and safety standards
- Participate in after‑hours/on‑call rotation as required
Physical Requirements
- Ability to travel between facilities using personal or company‑provided transportation
- Ability to lift or move equipment up to 50 pounds
- Ability to stand, walk, sit, reach, handle, or feel objects as needed
- Ability to use computers, phones, and mobile devices for extended periods
- Occasional exposure to typical facility environmental factors (noise, cleaning chemicals, airborne particles)
- Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions
We are an Equal Opportunity Employer. We offer an excellent benefit plan including 401(k) with match, CEU reimbursement, vacation, sick time, holidays, medical, dental, and supplemental insurance plans, as well as a highly competitive compensation package.
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