IT Field Support Technician - Lakeland

About Us

Your journey doesn’t have to be boring - but your job can be! At Boring Business Systems, we believe in making business systems anything but boring! We are a growing Managed Service Provider (MSP) delivering high-quality IT services to businesses throughout the Central Florida area. Our services include help desk support, proactive monitoring and maintenance of servers and desktops, technology planning, and full-scale IT implementations.

We pride ourselves on delivering exceptional customer service and fostering a collaborative, positive team culture.

Position Summary

We are seeking an IT Field Service Technician to join our team! The IT Field Service Technician provides onsite and remote technical support to our clients. This role requires strong troubleshooting skills, excellent customer service, and the ability to work both independently in the field and collaboratively with our internal team.

* Only candidates with IT Field Service experience located in the Lakeland area will be considered at this time.

Key Responsibilities:

• Provide onsite technical support, hardware repair, and equipment installation for clients
• Deliver professional and efficient customer service while troubleshooting technical issues and applications
• Diagnose and resolve help desk tickets and IT performance issues
• Recommend upgrades, patches, new applications, and equipment improvements
• Document service activities and maintain accurate records
• Collaborate with team members to ensure high-quality service delivery
• Independently manage field assignments and scheduling

What We’re Looking For:

• Strong active listening skills to fully understand and address client concerns
• Creative problem-solvers who enjoy technical challenges
• Self-motivated professionals with excellent time management skills
• Individuals who thrive in a dynamic, fast-paced, and collaborative environment
• Ability to adapt quickly to changing priorities and customer needs
• High attention to detail and a strong sense of urgency
• Commitment to providing exceptional customer service
• Clean driving record

Qualifications and Experience:

• 2+ years of customer service experience
• 2+ years of desktop/help desk support experience
• Valid driver’s license with a clean driving record
• High school diploma or equivalent (some college preferred)
• CompTIA A+ Certification (required)
• CompTIA Network+ Certification (required)

Exciting Benefits:

• ESOP (Employee-Owned Company)
• Growth opportunities
• Quarterly and company bonuses
• Company phone and laptop
• Medical, Dental, Vision, Life Insurance, 401 K, Vacation, Sick Time, Employee Stock Ownership, and more!

Physical Requirements:

This position requires regular travel to client locations and the ability to:

• Operate a motor vehicle safely
• Lift, carry, push, or move equipment (occasionally exceeding 150 lbs with assistance)
• Bend, stoop, kneel, crawl, climb, and reach overhead
• Sit or stand for extended periods
• Perform repetitive hand and finger movements (typing, writing, equipment handling)
• Read computer screens and detect color coding and fine print
• Communicate effectively in person and by phone

Why Join Boring Business Systems?

We pride ourselves on fostering a collaborative and engaged workplace culture. As a team member, you’ll be encouraged to participate in company-wide initiatives, volunteer activities, and represent our values in every interaction. At Boring, we live by our 27 fundamentals - core principles that define how we treat our customers, our teammates, and our community!

Application Process:

• Phone interview to assess initial fit.
• Complete personality profile assessment.
• Interview with the hiring manager.
• Team interview to ensure cultural and technical alignment.

Don’t let the name fool you – there’s nothing “boring” about being part of our team, apply now!

Boring Business Systems is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Boring Business Systems is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boring Business Systems are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boring Business Systems will not tolerate discrimination or harassment based on any of these characteristics.

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Are you willing to submit to a drug test and background check?

Education:

• High school or equivalent (Preferred)

Experience:

• IT Field Support Technician: 2 years (Required)
• customer facing support: 2 years (Required)

License/Certification:

• CompTIA A+ (Required)
• Driver's License (Required)
• CompTIA Network+ (Required)

Work Location: In person